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l-Ladreik-l
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May 17th, 2020 12:00
Area-51m R1, AWCC the CPU overclocking tab missing
I am unable to see the CPU advanced view in the Alienware Command Center Fusion tab. I have tried to completely remove command center and reinstall with the newest version per these directions.
It will still not allow me to see the advanced view. Any input on how i can fix this issue?
System Model Alienware Area-51m R1
Processor Intel Core i9-9900KS
2643
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Posted March 14th, 2022 19:00
@Maple17 @DLG_QWE @l-Ladreik-l if youre only seeing the GPU on the fusion tab, its likely that virtualization based security is the issue. all you have to do is hit WIN+R and type msinfo32 and look through the list to see if virtualization based security is running. if it is running then hit the magnifying glass in the start menu and search for "turn windows features on or off" then look for "Virtual machine platform" and "windows hypervisor platform" in the list and make sure they are both UNCHECKED and hit OK. then go back to the magnifying glass and this time type Core isolation and click it and make sure the memory integrity setting is OFF. then restart your system.
these windows settings are known to directly interfere with AWCC.
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Posted October 22nd, 2020 02:00
I have the same issue. I ordered my A51m R1 with an i7 9700 processor. When I replaced it with an i9 9900KF, I couldn't find this feature. I completly reinstalled the windows, Dell replaced my motherboard and nothing changed. Dell technician couldn't have more idea, but I need this because the i9 needs a fine tune if I want to avoid the overheating issues.
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Posted October 22nd, 2020 04:00
Hi @greenlief having changed the basic configuration of your system, please get Dell to update your service tag so that the correct Dell Drivers & Downloads are provided, in the interim remember to click on [Detect Divers].
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]3196
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Posted October 23rd, 2020 13:00
Hello @crimsom So they need to update the service tag? Different service tags gets different versions of AWCC? Hm, this is new for me. Next week I will try it, thanks. But it is strange that when I discussed earlier with a Dell technician he didn't mentioned this.
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Posted October 23rd, 2020 13:00
The issue may be with the "F" CPU. These ship with the 9700K and 9900K CPUs, but not the "F" versions.
Are you certain Dell supports the F processors?
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Posted October 24th, 2020 00:00
Well, I found 3Dmark scores on the net with this cpu so I am sure it is compatible (and of course it works well in my machine too except AWCC advanced menu). I tried to find some compatibility list on the net for this laptop but the result is nothing.
Earlier I had a 8700k with the same issue. Dell couldn't help me out.
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Posted October 24th, 2020 02:00
Hi @greenlief thank you for your update. Evidently you know all about your no AWCC advanced menu problems when using 8700k and/or 9900KF CPUs. Looking at About greenlief, you have not posted a thread on Dell Community user to user forum to ask for help.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2429
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Posted October 24th, 2020 03:00
Hi @l-Ladreik-l unable to overclock 9900KS CPUs within Area-51m systems is discussed in thread Area-51m, XMP profile, 9900KS.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
patricktpl
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8 Posts
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Posted March 1st, 2022 10:00
Hello I found a solution to this for my Windows 11 Alienware Area 51m. Check under Windows Security/Device Security/Core Isolation. If Core Isolation is on the overclocking will be disabled. Once I turned Core Isolation off and rebooted all the overclocking tabs were present. I hope this works for you.