I purchased alienware area-51m and received it on September 28th. Yesterday I connected dell as the laptop overheating but the agent told me it’s normal and feel free to play heavy games. I did, after 1 hour the laptop shut down and not booting anymore. I contacted technical support again. After diagnostics, told me that they need to send a technician to replace the motherboard or the other option to return the laptop.

 

I need a replacement not return coz,

1- I purchased this laptop with an offer which doesn’t exist anymore.

2- I used my dell preferred account to pay for it so, I will have to send it back, wait for refund then order another one and wait for it to be manufactured and delivered.

3- replacing motherboard doesn’t show us which component caused this issue.

 

Plz need urgent help with this problem.