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2773
June 30th, 2018 09:00
Help me please I am having battery issue
My alienware has been getting too hot while charging it to the point of burning my lap. I opened it because it was insanely hot and found this.
What is this, how can I fix it? The laptop is considerably new, has had it since 2 years ago, I don't want it to break down or worst to burn out. Please HELP!
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ejn63
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June 30th, 2018 15:00
Unfortunately, the only way to replace the cable is to replace the battery - but I think at two years old, that's coming due within a short period of time. Years ago, batteries weren't stressed by heat the way they are now - 18-24 months is commonly the lifespan of a battery these days.
Mary G
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June 30th, 2018 10:00
Stop using the laptop immediately for safety's sake. Batteries have been known to explode. Remove the battery and dispose of it safely. 2 years is a long time for batteries. Have the computer checked for damage.
We don't see any pictures in your post. Only you can see it.
manee
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June 30th, 2018 11:00
https://imgur.com/gallery/jJXHIaL
This is the image I uploaded. Also you have to be kidding me, 2 years is a long time for batteries?
I have 5 years old laptops and their battery life cycle is normal. I regularly check my alienware battery cycle and it was normal last I checked. This has to be something else.
I already called an electrician to come and check the power on the sockets today.
ejn63
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June 30th, 2018 12:00
That battery appears to be bulging. Get rid of it -- immediately.
manee
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June 30th, 2018 12:00
Can I continue to use the laptop without the battery? Like just plugged in without it?
manee
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June 30th, 2018 13:00
Ok I have dismounted the battery apart. It is the weirdest battery I've seen cured in halfs, but it doesn't seems to be bulging.
http://imgur.com/aMQ9ASP
The white box connection seems quiet well also, I think it is the DC IN one that is burning. Any suggestions?
And why on earth is the battery **bleep** on to the motherboard!?
ejn63
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June 30th, 2018 14:00
The battery looks OK from the side. That said, what's happening is that the system (and battery) are likely overheating because you're blocking the air intake by using the system in your lap. The system should be used on a hard, flat surface to allow cooling air access to the interior.
If there's no evident damage to the system, reinstall the battery and see if using it properly (i.e., NOT in your lap) reduces the temperature.
manee
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June 30th, 2018 14:00
Nice. Just one more question, is it safe to keep charging it with those cables? I mean, is that burn just a sign of overheating or is it a sign of a damaged cable that need replacing.