m15 R4, black screen

Question

m15 R4 Intel CPU 3070 300HZ Was filling in forms on computer and it froze. The screen was stuck on what I was working on(screen looked normal just frozen). So I hard reset the device. After hard reset the computer turned on but the screen remained black with no POST logo or anything. Also the power button colors do the normal color change cycle while plugged in. First thought was screen died so I plugged in an HDMI to a tv and still no display. Removed battery and cleared everything. Also checked every connection inside. Still when I start the laptop nothing at all no flicker or display at all. Tried the d and power, fn and power and can't get to bios at all due to no screen. The fans run and everything appears to be working normal but no sounds or display. It did change my tv game mode so it is sending some sort of signal. My thoughts are maybe a GPU failure or RAM Failure. Just worried I now have a $2000 paper weight. Warranty expired April 2022.

crimsom · Answer

Hi @Jonathon33 welcome to this free user-to-user Alienware laptop discussion forum.

The Alienware m15 R4 has Onboard system memory, so there are no RAM Memory card slots.

Please try these quick steps to recover your computer from a POST or startup issue.

Jonathon33 · Answer

still no POST or anything, but yes unfortunately, I am aware about the ram. I'm not getting any codes or beeps. Nothing on the hdmi either it appears to be operating normally with no visuals.

Jonathon33 · Answer

Update: sent to Dell for diagnosis and possibly repair. Let's hope for cheaper fix than motherboard replacement .

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