UNSOLVED
A2
Alienware 2021
3 Posts
0
425
December 11th, 2021 14:00
m15 R6, secondary SSD no hardware
Dell, I have tried countless times to contact your company to provide me the necessary hardware to mount the second ssd drive into my new laptop. And all you guys want is more money. How come other Dell customers have posted that Dell ships them the parts for free, and they are not shipping for free to me? I spent $100 on an M.2 ssd drive and it's a waste of money collecting dust with no mounting hardware. Since I am in charge of purchasing Dell computers for my company, after this experience, I think this is the last order with Dell.
Alienware 2021
3 Posts
367
0
Posted December 11th, 2021 15:00
This is Dells Reply:
From: DELL-Cares
Date: 12-11-2021 03:11 PM
Dear Sir,
Additional mount for an SSD has to be purchased. For any Dell Customer, they have to pay for the part. We apologize but technical support cannot help you with a purchase or the part that you are looking for. Please contact our Sales team at +353 15091071 for further help."
Have to call into another country to get parts. In another words, to upgrade to a secondary hard drive will cost up to 20% price of the laptop, that's sad. Dell does not care.