UNSOLVED
m15 R7, Cherry keyboard stops working
so my m15 R7 intel i7 cherry keyboard seems to have the same issue as listed here =
Will this update be added to my model? I've reinstalled windows 11 from new media, updated the software and drivers and bios. Randomly the keyboard stops working, a reboot or system scan from dell assist software fixes it.
i turned off sleep and now if the fans kick in the keyboard stops working. please help it's only a 3 year old laptop.
<Note, your m15 R7 purchased 1 year warranty expired 1 year/10 months/28 days ago on September 15, 2023. DELL-Admin>
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Posted August 12th, 2025 01:37
Try reinstalling Windows and system drivers but not reinstalling any additional software (especially Support Assist). See if that stops the issue.
If it does, reinstall each program one at a time to see if one of them is causing it.
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Posted August 12th, 2025 19:29
I reinstalled windows twice.
Once not installing any updates.
Same issue.
I then had issues installing a windows update.
So i reinstalled windows again, it's completely updated.
sill have keyboard issue's.
reading through other posts and google it seams to me i have the same issue as i posted above.
all links point to updating the keyboard firmware.
thanks for responding.
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Posted September 29th, 2025 21:10
I guess im the only one having this issue with my Alienware M15 R7
DELL-ChrisM2
Community Manager
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Posted September 29th, 2025 21:37
The m15 R7 Drivers & Downloads page shows Alienware Cherry Keyboard Firmware Update Utility version V26.
Have you installed it?
#IWork4Dell
