m17 R1, Problems

Hi @TimoStudio  welcome to this user to user discussion forum. This is not Dell Support. 

First tier Dell Product Support behaviour gives Dell a poor reputation. Unfortunately, Dell call takers are required to read from the prepared response list, and have no authority to be helpful. Be proactive when in warranty, open your Dell account, contact Dell Support and request that they create a fault ticket, so that Dell knows that there is a problem to fix. No fault ticket, no Dell fix. "This is the way" says the Mandalorian. 

Dell Support for Alienware m17 Drivers & Downloads provides BIOS updates, and users have the option to manually update. It is essential to follow the official BIOS update process, so that your system is not bricked. 

Update the troublesome Dell SupportAssist application. It provides the Dell ePSA Diagnostics and other support functions. Consider visiting BIOS settings to enable the other support options that are available. 

Run Check Disk to find and fix any file errors on the OS(C:) drive. 

Please click on Kudos to say thank you for response from user that is not employed by Dell. Please share an update on progress, so that other users derive benefit from your experience. Thank you.