This is standard splash screen to get into the BIOS and Boot Menu but most modern laptops won't show it due to the fast boot. You should be able to select one of the options with your keyboard though and the system should not be taking 10 minutes to boot to Windows.
I would contact Dell Support as you are definitely having problems. It could be a bad Windows installation, a faulty SSD or another hardware issue.
Usually doing a hard shutdown (holding the power button down until it shuts off) 3 times in a row will instigate Windows recovery so maybe try this and see what happens. If you have an external keyboard then also try using this to access the F12 Boot menu to run the ePSA diagnostics.
Hi @Nedyaj580 welcome to this free user-to-user Alienware laptop discussion forum.
Your opening post does not say that the POST (Power-On Self-Test) troubleshooting diagnostic has found any problem with the Alienware m17 R5 AMD internal hardware check for compatibility and connection before starting the remainder of the boot process.
Please remove any USB connection to any peripheral device such as a USB drive, and power-on the laptop again.
When the Alienware splash screen appears, quickly press and hold down the F2 or F12 key to enter these options. On the F2 BIOS first page, it should say that your drives are installed. If the OS (C:) boot drive is not installed the boot process is unable to continue.
If F2 or F12 options are not selected, the Alienware m17 R5 AMD should boot into the operating system installed on the (C:) boot drive. From your opening post, it seems that the OS (C:) boot drive is not connected to the system board (aka motherboard). Please remove the Base cover and remove/install (reseat) the M.2 storage cards in their SSD slots. The Alienware m17 R5 AMD is relatively new and cleaning the M.2 storage card's electrical contacts with dry lint free cloth should not be necessary. Removing debris/dust from system board M.2 slots using can of dry air should not be necessary.
Having undertaken these checks, does the Alienware m17 R5 AMD load and open its operating system?
@crimsom POST happens before the F2/F12 splash screen. If it gets to this stage then The system has passed POST.
@mattyb3 Please note my text "Please remove any USB connection to any peripheral device such as a USB drive, and power-on the laptop again." so that POST is revisited without any USB connections.
Perhaps it should say, Remove all connections to laptop, except ac adapter (charger) power.
After I get the "Memory Errors Detected" Then it goes to blue screen, then restarts and keeps repeating.
I got mine going again twice now by holding down the 'Function Key' then tapping 'ALT' key while restarting. Its very tricky and I am afraid to even update and restart it again.
Its really very disappointing. Not happy! When it tries to do the Automatic Repair it also gets stuck on that screen, and I have to keep forcing it to shut down.
mattyb3
5 Practitioner
•
1.7K Posts
0
October 20th, 2022 19:00
This is standard splash screen to get into the BIOS and Boot Menu but most modern laptops won't show it due to the fast boot. You should be able to select one of the options with your keyboard though and the system should not be taking 10 minutes to boot to Windows.
I would contact Dell Support as you are definitely having problems. It could be a bad Windows installation, a faulty SSD or another hardware issue.
Usually doing a hard shutdown (holding the power button down until it shuts off) 3 times in a row will instigate Windows recovery so maybe try this and see what happens. If you have an external keyboard then also try using this to access the F12 Boot menu to run the ePSA diagnostics.
crimsom
7 Technologist
•
6.1K Posts
0
October 21st, 2022 00:00
Hi @Nedyaj580 welcome to this free user-to-user Alienware laptop discussion forum.
Your opening post does not say that the POST (Power-On Self-Test) troubleshooting diagnostic has found any problem with the Alienware m17 R5 AMD internal hardware check for compatibility and connection before starting the remainder of the boot process.
Please remove any USB connection to any peripheral device such as a USB drive, and power-on the laptop again.
When the Alienware splash screen appears, quickly press and hold down the F2 or F12 key to enter these options. On the F2 BIOS first page, it should say that your drives are installed. If the OS (C:) boot drive is not installed the boot process is unable to continue.
If F2 or F12 options are not selected, the Alienware m17 R5 AMD should boot into the operating system installed on the (C:) boot drive. From your opening post, it seems that the OS (C:) boot drive is not connected to the system board (aka motherboard). Please remove the Base cover and remove/install (reseat) the M.2 storage cards in their SSD slots. The Alienware m17 R5 AMD is relatively new and cleaning the M.2 storage card's electrical contacts with dry lint free cloth should not be necessary. Removing debris/dust from system board M.2 slots using can of dry air should not be necessary.
Having undertaken these checks, does the Alienware m17 R5 AMD load and open its operating system?
mattyb3
5 Practitioner
•
1.7K Posts
0
October 21st, 2022 01:00
@crimsom POST happens before the F2/F12 splash screen. If it gets to this stage then The system has passed POST.
crimsom
7 Technologist
•
6.1K Posts
0
October 21st, 2022 03:00
@mattyb3 Please note my text "Please remove any USB connection to any peripheral device such as a USB drive, and power-on the laptop again." so that POST is revisited without any USB connections.
Perhaps it should say, Remove all connections to laptop, except ac adapter (charger) power.
LadyKenai
1 Rookie
•
1 Message
0
November 13th, 2024 16:26
After I get the "Memory Errors Detected" Then it goes to blue screen, then restarts and keeps repeating.
I got mine going again twice now by holding down the 'Function Key' then tapping 'ALT' key while restarting. Its very tricky and I am afraid to even update and restart it again.
Its really very disappointing. Not happy! When it tries to do the Automatic Repair it also gets stuck on that screen, and I have to keep forcing it to shut down.