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April 15th, 2024 09:45

m18 R1, USB-C Power Delivery error message upon Start-up

<Alienware user should not post on an old Inspiron thread. Profanity is never allowed. DELL-Admin>

I'm a little miffed about this, well so be it. I'm the customer!

Okay, so I own an Alienware m18 R1 that I purchased in July 2023. Because I like to keep everything neat and tidy on my desk, I decided to purchase a WD22TB4 docking station, which is listed as one of the accessories for my computer. Now, because you guys decided to cheap out by excluding USB-C power delivery to my $3000 computer, each time I reboot my computer I receive the error message:

"You have attached a power adapter to a port that does not accept power. Attach a power adapter to your system's power port. Your port does not accept power. To supply power to your system while docked, attach a power adapter to your system."

There is NO WAY to disable this message even though I have my computer's 330w power adapter always plugged in while I'm home (I never ever unplug it unless I leave home with my computer) and it's plugged in when either starting up or rebooting my computer. I also like to leave my computer closed and resting on a very expensive Llano laptop cooler and use my 2 external displays while I'm home. Yes, I bought the m18 R1 to be a true, desktop replacement! Because of this cursed error message, I have to open the lid of my laptop and click on "OKAY" each and every frick'n time I want to boot into Windows. Again...I have power already plugged in, so why is this message popping up telling me to plug it in when it is? 

There is an option in the BIOS that is supposed to disable this on start-up, but it does not work! So, the only way to bypass this error message roadblock is to "disable stop on all errors upon start up in the BIOS." This is NOT A VIABLE SOLUTION! What if there is a legitimate error that I need to be aware of before booting into Windows?  

Okay, so I hope I explained mine and everyone else's issue stated above in a CLEAR AND CONCISE ENOUGH way. Really, I just want you to know how frustrating this is!

Please, pass this information onto an engineer, who can hopefully create some coded instructions that will tell the computer to bypass this error when it sees that I have my computer's original power supply plugged in along with the docking station. If there was a way to disable the docking station's power delivery, that could also be a fix! There, I provided 2 different approaches to research. 

I really hope you will reply to my request, because I've spent close to $3.7K on the m18 R1 laptop, WD22TB4 docking station, W6RK4 power supply (which should have been included; NOT THE 3.5lb BRICK) that I use when traveling, as well as an Alienware AW620M mouse and AW510K keyboard. 

Please reach out to me if you would like to contact me personally. I'll be happy to provide more details and info to help resolve this once and for all! Thanks!

Chris aka Cueball981

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23.4K Posts

April 15th, 2024 12:36

Dell does not support docking stations on Alienware systems, so while you may use one -- it's not going to make a change to the message.

Community Manager

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54.4K Posts

April 15th, 2024 14:15

ejn63 is correct!

* Open the Pinned Posts --> FAQ Alienware Laptops
* Open, "Alienware Laptops, no dock support"

Also, neither the WD22TB4 compatibility chart nor the sales site list any Alienware Laptop.

1 Rookie

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May 13th, 2024 18:13

@DELL-Chris M​ 

Okay. So when I purchased my M18r1, why was a docking station listed as one of the optional accessories? Last question. Why would Dell not test docking station use for Alienware laptops? There are many of us who use these machines as desktop replacements, and having the ability to "dock" the laptop using the thunderbolt type-c port is super convenient, even if we have to use the OEM power adapter.

(edited)

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May 13th, 2024 18:23

@ejn63​ Although your response appears to be accurate, that doesn't answer my question about bypassing a stupid message to boot!!!

Community Manager

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54.4K Posts

May 13th, 2024 19:53

So when I purchased my M18r1, why was a docking station listed as one of the optional accessories?
* I have never seen that on any Alienware Laptops sales pages?

Why would Dell not test docking station use for Alienware laptops?
* Unknown. We DCF (Dell Community Forum) Liaisons are not privy to such team discussions. We just go with the information that they send us and what we see on the User's Guides and Sales pages.

that doesn't answer my question about bypassing a stupid message to boot
* It does in the sense that the Alienware BIOS was never designed for a dock.

(edited)

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