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3 Posts
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622
January 5th, 2023 08:00
M18x R2, Windows 10, black screen
Hello,
I have M18x R2, I update to window 10 successfully, then the screen turns black after I restart. Anyone know what happen?
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Unsolved
3 Posts
0
622
January 5th, 2023 08:00
Hello,
I have M18x R2, I update to window 10 successfully, then the screen turns black after I restart. Anyone know what happen?
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DELL-Chris M
Community Manager
•
56.9K Posts
0
January 5th, 2023 10:00
Most likely a lack of dedicated Windows 10 driver issue.
KevinNgD
3 Posts
0
January 5th, 2023 11:00
Thank you, Christ. It there anyway to fix the problem?
crimsom
7 Technologist
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6.1K Posts
0
January 5th, 2023 15:00
Hi @KevinNgD welcome to this free user-to-user Alienware laptop discussion forum.
This is an old system, so Drivers & Downloads does not have automatic ability to Check for Updates, see following image.
Please try and install SupportAssist on your Alienware M18x R2 laptop to determine if this will automatically provide Drivers & Downloads. Support for SupportAssist for Home PCs | Drivers & Downloads | Dell US.
Black screen fix could be reseat RAM Memory cards in their slots, any surface debris/dust should be removed using dry lint free cloth (no moisture, no solvents), or spray can of dry air.
The black screen without POST (Power On Self Test) beep diagnostic warnings could be screen backlight failure. Please use HDMI cable to connect laptop to TV or external monitor to confirm that there is GPU signal to duplicate screen image. Shine bright light at an angle to laptop screen, is there a faint image to confirm screen backlight failure? The backlight is part of the screen assembly, the fix is a new screen assembly.
mattyb3
5 Practitioner
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1.6K Posts
0
January 9th, 2023 14:00
@KevinNgD DO NOT install Support Assist on this laptop. The older systems have a really hard time with SA and you may start having a lot of issues with the fans and random crashes.
The M18x handles Windows 10 really well and almost all of the Windows 7 drivers work great with 10.
I'm not sure what your issue is so I'd need some more information. For example, exactly when the screen goes black. I have a fair bit of experience with the M18x R2 so hopefully I can help you, if you're still having issues.
KevinNgD
3 Posts
0
January 10th, 2023 00:00
Hello,
My Alienware when i turn on i get the sound beeppppp then the screen go black. My system is i7-3610qm 32gb 1tb ssd. 1 GPU.
mattyb3
5 Practitioner
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1.6K Posts
0
January 10th, 2023 01:00
@KevinNgD It sounds like you have a beep error code then. The amount of beeps in the sequence will point to the hardware issue. For example, if it beeps 5 times in a row and then stops for a few seconds and then beeps 5 times again it means that the CMOS battery has failed. If it beeps 8 times in a row then you have an LCD or GPU failure. Can you let me know how many times it beeps before stopping and restarting?
If it just beeps once, stops and beeps once again and continues like that then you have a BIOS corruption.
If it just gives one long beep and doesn't stop then one of your keys is stuck down or the motherboard thinks that a key is stuck. Look for a key that may look lower than the others or unplug the keyboard from the motherboard.