
UNSOLVED
Problem
Hello everyone. I have an Alienware laptop and am facing an issue. It was working normally, but after I decided to upgrade the storage and reinstall the operating system, a problem arose: whenever the graphics card driver is installed, the screen brightness drops to zero, making the display invisible. However, if I connect it to an external monitor, the image displays normally, while the laptop screen itself remains at zero brightness.
Responses (1)
Solutions (0)

DELL-ChrisM2
Community Manager
•
1935 Posts
•
9552 Points
6
0
Posted October 3rd, 2026 11:24
Our Forum users need more data before they can offer any troubleshooting =
What computer model?
What operating system?
What GPU?
#IWork4Dell
