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Alisaad

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Alisaad

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October 3rd, 2026 10:39

Problem

Hello everyone. I have an Alienware laptop and am facing an issue. It was working normally, but after I decided to upgrade the storage and reinstall the operating system, a problem arose: whenever the graphics card driver is installed, the screen brightness drops to zero, making the display invisible. However, if I connect it to an external monitor, the image displays normally, while the laptop screen itself remains at zero brightness.

  • DELL-ChrisM2

    Community Manager

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    Posted October 3rd, 2026 11:24

    Our Forum users need more data before they can offer any troubleshooting =

     

    What computer model?

    What operating system?

    What GPU?

     

    #IWork4Dell