Unsolved
1 Rookie
•
1 Message
0
50
September 14th, 2023 21:14
Random Restart- Need help
Why my laptop is automatically restarting randomly. It will just blackout and then restart. It usually happens when I’m playing. It is annoying because I just got this laptop less than a week ago and not confident if I will keep it now.
PS: No error showing, just automatically restarting.
0 events found
No Events found!
crimsom
9 Technologist
•
6.1K Posts
0
September 15th, 2023 09:55
Hi harrytos23 welcome to this free user-to-user Alienware laptop discussion forum.
Advocate 'book' your Reject option within first 30 days. Dell Refund policy, New vs Refurbished | DELL Technologies. Please click on Product Support to open new webpage and in the top RH corner click on Sign In to your online Dell account and create Service Request to Reject this laptop.
(edited)
mrjames0900
2 Posts
0
September 17th, 2023 15:38
Here is some problems that comes in my mind after read your question.
Random laptop restarts can result from overheating, outdated drivers, hardware problems, or malware. Check the laptop's cooling system and update drivers to ensure compatibility and stability. Run hardware diagnostics to detect any physical issues.
Conduct a thorough malware scan using trusted antivirus software. If the problem persists on a new laptop, consider contacting the manufacturer's support or returning it if it's under warranty. It's crucial to address this issue promptly to ensure a smooth and reliable computing experience.