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UNSOLVED
x15 R1, BSOD while watching Netflix
Alienware x15 R1
CPU 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
NVIDIA GeForce RTX 3070 Laptop GPU
Windows 10 Pro
Version: 21H2
OS build: 19044.1387
All drivers (including GPU) are updated.
I have BSOD (on the second monitor) while starting to watch Netflix, need to restart every time to continue.
Some apps have blur/distortion as well (e.g. 1Pasword, sourcetree, etc). I've attached the Windbg report for the dump file. Please help!
------------------------Windbg ------------------------
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff806`5f000000 PsLoadedModuleList = 0xfffff806`5fc2a2d0
Debug session time: Mon Nov 29 22:34:18.799 2021 (UTC - 8:00)
System Uptime: 6 days 12:30:05.604
Loading Kernel Symbols
...............................................................
Loading User Symbols
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff806`5f3f72a0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffb38c`ea75f320=0000000000000116
8: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffc88afe9de050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8067c856368, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvdmi.inf_amd64_0215504978c41708\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** WARNING: Unable to verify checksum for win32k.sys
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 4859
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 8681
Key : Analysis.Init.CPU.mSec
Value: 296
Key : Analysis.Init.Elapsed.mSec
Value: 2703
Key : Analysis.Memory.CommitPeak.Mb
Value: 93
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
FILE_IN_CAB: 113021-9406-01.dmp
BUGCHECK_CODE: 116
BUGCHECK_P1: ffffc88afe9de050
BUGCHECK_P2: fffff8067c856368
BUGCHECK_P3: ffffffffc000009a
BUGCHECK_P4: 4
VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffc88afe9de050
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.
PROCESS_OBJECT: 0000000000000004
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
STACK_TEXT:
ffffb38c`ea75f318 fffff806`78bf665e : 00000000`00000116 ffffc88a`fe9de050 fffff806`7c856368 ffffffff`c000009a : nt!KeBugCheckEx
ffffb38c`ea75f320 fffff806`78ba6e44 : fffff806`7c856368 ffffc88a`de170010 00000000`00002000 ffffc88a`de1700d0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffb38c`ea75f360 fffff806`78b9f97c : ffffc88a`de1aa000 00000000`01000000 00000000`00000004 00000000`00000004 : dxgkrnl!ADAPTER_RENDER::Reset+0x174
ffffb38c`ea75f390 fffff806`78bf5d85 : 00000000`00000100 ffffc88a`de1aaa70 00000000`b04b42d0 00000000`00005900 : dxgkrnl!DXGADAPTER::Reset+0x4dc
ffffb38c`ea75f410 fffff806`78bf5ef7 : fffff806`5fd25440 00000000`00000000 00000000`00000000 00000000`00005900 : dxgkrnl!TdrResetFromTimeout+0x15
ffffb38c`ea75f440 fffff806`5f2b8515 : ffffc88a`e2a49040 fffff806`78bf5ed0 ffffc88a`b04b42d0 ffffc88a`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffffb38c`ea75f470 fffff806`5f355855 : ffffc88a`e2a49040 00000000`00000080 ffffc88a`b04d1080 00000000`00000000 : nt!ExpWorkerThread+0x105
ffffb38c`ea75f510 fffff806`5f3fe8f8 : ffff9380`1b080180 ffffc88a`e2a49040 fffff806`5f355800 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffffb38c`ea75f560 00000000`00000000 : ffffb38c`ea760000 ffffb38c`ea759000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28
SYMBOL_NAME: nvlddmkm+df6368
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Followup: MachineOwner
---------
Responses (0)
Solutions (0)
