UNSOLVED

EKLADIUOS

updated

5 years ago

E

EKLADIUOS

3 Posts

1

427

January 2nd, 2022 13:00

x15 R1, build quality

Hi, I ordered this machine x15 R1 and it shipped on October 9, 2021. I started to use it in the last two weeks maybe and I see now that my screen is kind of curved and the glue around the camera is not as perfect as the rest of the screen. I understand the mass production concept but this is not the quality that I expected with the most expensive laptop of its category in the market. I already received it after nearly three months of ordering it and I don't have more time to waste. what can we do about this situation will be helpful to receive feedback? Thank you

  • crimsom

    9 Technologist

    6114 Posts

    361

    1

    Posted January 3rd, 2022 02:00

    Hi @EKLADIUOS,

    Create Service Request within your online Dell account. Provide evidence, photographs, video, etc. Raise formal complaint and escalation to that Dell tier that can authorise your remedy. You must go through this request process and wait for Dell to arrange return of faulty item. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]