My keyboard stopped working as I was using it. The RGB still lights up and pressing the Mute Mic and Windows Lock keys still changes the color effect. The keys that respond are F1, F7, F12.

This problem has persisted for some time now. I thought that I may have accidentally locked the keyboard. I’ve tried various key binds for keyboard locks I’ve seen using the on-screen keyboard to no avail.

I called support, they ran SupportAssist to update drivers and uninstalled the keyboard in the Device Manager. Conveniently, my keyboard started working but it stopped working as soon as I got off the phone with them. 

I have restarted/shut down, made sure keyboard driver is up to date, made sure filter keys was not enabled, and can’t enter BIOS mode. This problem has been plaguing my computer for too long. I’ve been thinking of factory resetting my computer or reverting back to Windows 10, but I’m not sure if that would even help in the first place? I would appreciate any suggestions of what to do from here.