x17 R1, missing keystrokes

Question

I am having an odd issue that I am hoping is software. When my laptop sits for around 20 seconds, and I start typing, my second keystroke is not registered. If I am actively using the keyboard, all keystroke work perfectly. It is not one specific key. I have done the Cherry Firmware update and the BIOS update. I have struggled to find a similar issue online. Any direction is greatly appreciated.

x17 R1 = i9-11900hk, RTX 3080, 32GB Ram, Cherry Mechanical Keyboard, 4k 120hz

mogun · Accepted Answer

No I have only tried the built in keyboard. Try this: https://thegeekpage.com/usb-selective-suspend/ Specifically method 2.

Jeridos · Accepted Answer

I did method 2 in the link you posted and narrowed it down to one of the USB Root Hub (usb 3.0). Once I turned off the 'allow this computer to turn off this device to save power' it appears to have fixed it. I will use it for a couple days and then mark it as solved. Thanks for the help! Let's hope it sticks!

fwonneberger · Answer

I have the same problem and I have the standard keyboard. It's intermittent for me though.

Jeridos · Answer

I have been talking with Dell support. So far we have not diagnosed the issue but I think we are getting close. I did a clean install of Windows (not the Dell service tag Windows install) and it fixed the issue. However, once installed I had no drivers. I installed a network driver and allowed Windows to update driver and run standard windows updates. Once the updates finished, the issue was back. I am probably going to reinstall Windows and manually install all drivers myself to see if it's the driver or a windows update. If I figure it out I'll update.

DELL-Jesse L · Answer

fwonneberger, Did installing the newer drivers resolve the issue?  Let us know.

Jeridos · Answer

It did not. I have also been rolling back drivers, and that also did not help. I emailed Dell support agent I had originally spoke with and they are supposed to be getting some additional help diagnosing it.

DELL-Cares · Answer

Hello, We see you are looking for technical assistance. We request you to start a Private Message with us and we will be happy to assist you.

mogun · Answer

Is there a solution for this? I am having the same issue.

Jeridos · Answer

My keyboard works fine in the bios and works good with an external keyboard. Have you tested yours this way?

Jeridos · Answer

I have currently been speaking with someone via private message. So far no solution.

Jeridos · Answer

Not yet. As soon as I know one I will update the post.

supercharged007m · Answer

This worked for me too!

Settings --> Device Manger --> Universal Serial Bus Controllers --> USB Root Hub (USB 3.0)

--> Right Click --> Properties

--> Power Management --> Uncheck "Allow the computer to turn off this device to save power"

Fixed!

A51-06 · Answer

Hi @Jeridos @mogun ! Thanks @mogun for helping @Jeridos ! And congrats on getting the issue fixed!

Alienware

x17 R1, missing keystrokes

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