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Go to SolutionAvamar - VMware Image Level Restore Large File issue
Hi All,
During a restore from a single file from an VMware Image Backup with more than 7GB the restore fails after 60 minutes with the errormessage above:
2012-03-12 11:49:10 avvmwfile Info <5241>: Logging to C:\Program Files\avs\var\MOD-1331549350130-6036d80435521ae3a8462966c764b15fc4beec0b-3019-vmwfile.log
2012-03-12 11:49:10 avvmwfile Info <6673>: CTL listening on port 3568
2012-03-12 11:49:10 avvmwfile Info <10684>: Setting ctl message version to 2 (from 1)
2012-03-12 11:49:10 avvmwfile Info <0000>: avvmagent: Restoring 'S:\test\Backup\asc-restore12032012'
2012-03-12 11:49:10 avvmwfile Info <0000>: avvmagent: Restoring 'S:\test\Backup\asc-restore12032012\_TEST_105_backup_2012_02_22_093157_8224140.bak'
2012-03-12 11:50:10 avvmwfile Info <0000>: avvmagent: Completed wait #1 of 60, waiting another 60 seconds for completion, timeout after 60 minutes.
2012-03-12 11:51:10 avvmwfile Info <0000>: avvmagent: Completed wait #2 of 60, waiting another 60 seconds for completion, timeout after 60 minutes.
2012-03-12 11:52:10 avvmwfile Info <0000>: avvmagent: Completed wait #3 of 60, waiting another 60 seconds for completion, timeout after 60 minutes.
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2012-03-12 12:47:11 avvmwfile Info <0000>: avvmagent: Completed wait #58 of 60, waiting another 60 seconds for completion, timeout after 60 minutes.
2012-03-12 12:48:11 avvmwfile Info <0000>: avvmagent: Completed wait #59 of 60, waiting another 60 seconds for completion, timeout after 60 minutes.
2012-03-12 12:49:11 avvmwfile Info <0000>: avvmagent: Completed wait #60 of 60, timeout period of 60 minutes elapsed, job timed out.
2012-03-12 12:49:11 avvmwfile Error <0000>: avvmagent: Restore aborted: The operation has timed out.
2012-03-12 12:49:15 avvmwfile Error <12001>: File level restore failed.
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----- END avvmwfile log 2012-03-12 12:49:20 W. Europe Standard Time (0 warnings, 2 errors, 0 fatal errors)
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After a little research i found the following Information in the Avamar VMware Guide 6.x
When restoring very large files, single-file copy operations that take longer than 60 minutes will fail, causing that entire restore operation to be terminated.
The file we try to restore is only 30GB and we have 7GB of restored data within 60 minutes. Does anybody has experience with such an issue?
The problem is reproducable with files larger then 7GB.
Any help would be greatly appreciated.
Thanks and regards,
Andreas
Sameer_Khan
121 Posts
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Posted March 13th, 2012 13:00
There is a hidden flag available to increase timeout. I would recommend contacting support for the same.
Sameer_Khan
121 Posts
2185
0
Posted March 16th, 2012 05:00
If there is a need to restore large sized individual files, guest level backup is the best option to go for.
Yes, there is a need. It's not handy to make a guest level backup and an image level backup. Incidently we need to restore a large file, because a image level backup is stored at least a Year, it's very handy to restore a file from the image level backup instead of a second (and same) guest level backup. Best regards
The workaround sounds good, but if we need to restore a file for example with ~30GB and we have a VMDK Image file with 500GB, it´s hard to restore the whole VMDK file just to get the needed 30GB file. There is also the need for the necessary disk space, which could cause issues for a few customers.
schallean
1 Rookie
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43 Posts
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Posted April 9th, 2013 04:00
This issue has been fixed in Avamar Version 6.1.x and the timeout values have been increased.