avtar Error <6833>: **** Error 0x90317 on SSL recv

Hello,

Please check if these backups complete successfully with encryption set to none.

If the backups run fine without encryption, then this could be an issue with stunnel service which is used to present SSL interface to the Avamar server.

You may try restarting stunnel service using this command : stunctl restart

Thanks

Thanks for the response.  You said the following,

"Please check if these backups complete successfully with encryption set to none."

The backups always finish and backup all data.   The problem is that this SSL error 6833 shows up every now and then.   The error doesnt result in the data not getting backed up.   The backup actually completes but the status of the backup job shows as failed with exceptions (errors). 

We are very pleased that the job is completing however, despite backing up all data, we do want to know why ithe job is throwing error 6833.

I will try tweaking the encryption settings and restarting the stunnel service as you suggested.   Unfortunately, this is a very intermittent problem so only time will tell if this fixes the issue.

Thanks again for the response.

Hello,

Please following the steps to check stunnel works or not.

1) Stunnel is an intermediate layer between the client and the server.

Stunnel accepts connections on port 29000, and then relays the information to port 27000 via ASCD. Therefore, if stunnel is not up and running, all connections to port 29000 will fail.

1a) You can check if stunnel is running on the utility node by typing, as user root, on the utility node:

ps -elf | grep stunnel

Here is the expected response:

1 S admin 499 1 0 76 0 - 4676 - 2008 ? 00:00:00 /usr/sbin/stunnel /usr/local/avamar/etc/stunnel/stunnel.conf

1b) You can also confirm if stunnel is the issue by trying a backup with encrypt set to "proprietary" rather than to "ssl".
If a non-ssl backup works, but an ssl backup fails, then the issue could be with stunnel. It could also be because there is some issue with the SSL library on the client.

Thanks,

Ahmed Bahaa

Hello.  Thanks for the response.

1a)  Stunnel is running on the utility node.  Here is the output I received

1 S admin    22562     1  0  76   0 -  4680 -       2011 ?        00:00:00 /usr/sbin/stunnel /usr/local/avamar/etc/stunnel/stunnel.conf

1b)  Ill give this a shot.  As I said, the problem is intermittent so it is difficult to say when we will experience the issue.   I will try the encryption settings but I wont know if this "fixes" the problem for quite some time - until I go several weeks without an error.

Thanks for the response.

Ahmed,

Can you tell me how to set the encypt to "proprietary" rather than to "ssl"? I cant seem to find this option in the Avamar Admin GUI.

-Alan Abreu