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Anonymous User
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15849
June 4th, 2014 07:00
Backup Error 17964
I started having issues backing up a client. I uninstalled the client, re-installed, re-activated and it still will not backup. I keep receiving the following errors:
avtar Error <0000>: flushPendingExtents: encountered an error writing existing file data via synthesis now (Log #2)
avtar Error <0000>: met the limit on t0 refs in an t1 segment failed when writing to a file in a container for backup, length 72 bytes at offset 7208057188, remaining bytes 72 (Log #2)
avtar FATAL <5352>: MAIN: Unhandled standard exception failed when writing to a file in a container for backup, length 72 bytes at offset 7208057188, remaining bytes 72 (Log #2)
so I then kicked off an on-demand backup and choose to 'check client-side caches and report inconsistencies' and also 'check and repair client-side caches' to see if I could get any other information as to what is going on. I then got the following error:
avtar Error <17917>: Unable to validate the cache. To validate, do not set the DDR options. (Log #1)
avtar FATAL <17964>: Backup is incomplete because file "/STAGING/b98b1a0b853f503a7211db6f2d12eff3bf9e82c6/BACKUP-F3C27EFC42E00B390C32BDA353BA6F1D39CE2D8D/ddr_files.xml" is missing (Log #1)
this is more meaningful information for me but now I am not sure what to do with it
I guess just retire the client and let the current backups expire at their current expiration and then just re-add the client?
8324
0
Posted June 4th, 2014 07:00
Please open a service request for this issue.
8324
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Posted June 4th, 2014 09:00
I moved the cache files to another folder, just in case, and kicked a backup off - worked like a charm.
8329
0
Posted June 18th, 2015 21:00
Hello,,
I am getting similar kind of error for VM image backup. Any resolution for this...
Thanks in advance.
Regards
Dileep M
8329
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Posted June 19th, 2015 01:00
Please post latest logs here.
Regards,
Pawan
8329
0
Posted June 23rd, 2015 23:00
Errors and Exceptions
2015-06-23 22:34:41 avvcbimage Error <0000>
: [IMG0011] Timeout on wait for spawned avtar process to complete (Log #2)
2015-06-23 22:57:50 avtar Error <0000>: flushPendingExtents: encountered an error writing existing file data via synthesis now (Log #1)
2015-06-23 22:57:52 avtar FATAL <18129>: DDRIO_Write::Shutdown: ddp_close() failed: DDR result code: 5009, desc: I/O error (Log #1)
2015-06-23 22:57:52 avtar FATAL <0000>: Failed to close file container for backup, File handle is stale failed closing container '/STAGING/22c74ea5b63e79d724859840a46588d556f0a731/BACKUP-2123ADE6B43DA75B1EC8D8808C236F7905BCE49D/298601467E8FA7E42339F5CE4B75AC4ACFEC7E79' for backup, DDR result code: 5057, desc: File handle is stale (Log #1)
2015-06-23 22:57:52 avtar FATAL <0000>: Failed closing write stream for overwrite, index: 16, close container failed, exit code: 157. (Log #1)
2015-06-23 22:57:52 avtar FATAL <40009>: DDR encountered errors. (Log #1)
2015-06-23 22:57:52 avtar FATAL <5155>: Backup aborted due to earlier errors. No backup created on the server. (Log #1)
2015/06/23-22:57:52.58001 BuilderMgr0 DEBUG-INTERNAL ERROR <0001>assert error (writeStreamsInUse >= 0), /local/jenkins/workspace/client_Indio_SLES11SP3-64/abs2/work/src/avclient/ade/adelib/ddrcom_mgr.cpp line 1596 (Log #1)
2015/06/23-22:57:52.58073 BuilderMgr0 DEBUG-ERROR <0001>DDR sendRootHashResponse failed "VMFiles/2/virtdisk-flat.vmdk" (err=0) (Log #1)
8329
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Posted June 24th, 2015 00:00
Hi Dileep,
I would recommend to contact EMC support and refer following articles-
124705 (Internal KB)
175702 (Internal KB)
Regards,
Pawan
8329
0
Posted June 24th, 2015 00:00
For the guest level backup of an windows server where we see this error has VSS system state backup and filesystem backup triggers at same time. (However one will be Q'd). Is this a concern for this error.
8329
0
Posted June 24th, 2015 00:00
This issue is for Image backup - Avvcbimage error. Are you not running image backup ?
2015-06-23 22:34:41 avvcbimage Error <0000>
: [IMG0011] Timeout on wait for spawned avtar process to complete (Log #2)
Avtar takes too long to remove snappshots. If it takes more than 5 minutes, it times out. To solve this issue, you need to increase timeout.
Regards,
Pawan
1167
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Posted June 24th, 2015 22:00
Hi Pawan,
Is there any other way to resolve the issue from avamar side rather than deleting the cache files, because we have nearly 100 servers which is showing this error.
Thank you for your responses.
pawankumawat
355 Posts
8324
1
Posted June 4th, 2014 07:00
Hello,
Please try to rename or delete file cache.
Regards,
Pawan