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December 14th, 2017 22:00
mcs won't start ip change.
Hi.
We have a avamar server that for error we change the IP address and this affect MCS, won't start.
We have review and return the IP address but mcs still won't start.
The funny thing is that, the error IP is 192.168.3.110 255.255.255.128 gw 192.168.3.126, the good IP is 192.168.13.178 255.255.255.128 gw 192.168.13.254.
Went we are in the wrong IP dpnctl run but mcs won't start, we even try to run restore with rollback and without rollback.
Now if we change the IP to the good one, dpnctl won't run, because ssh is trying to use the wrong IP(192.168.3.110).
Don't know where ssh get that wrong IP.
All services run except mcs.
I have the old log and new log but don't know how can we fix this?
I will attach here on pastebin different logs went mcs won't start:
dpnctl-wrong-12-12-17.log - Pastebin.com
dpnctl-wrong-12-14-17.log - Pastebin.com
The next one is went the system was running without any issue.
https://pastebin.com/embed_js/pV4k1VQT
Any comment I will appreciated, thanks.



Avamar Exorcist
462 Posts
0
December 16th, 2017 06:00
Please open an SR to work with Support on this issue.