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1 Rookie
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14 Posts
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11645
November 29th, 2011 07:00
Problem with avtar
Hi,
Backup process of an AIX server failed with these messages :
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avtar Warning <9904>: Cannot create log /usr/local/avamar/var/avtar-20111129_110058-00001.log
avtar Info <5551>: Command Line: /usr/local/avamar/bin/avtar.bin --physicalRAM=1280 --vardir=/usr/local/avamar/var --bindir=/usr/local/avamar/bin --sysdir=/usr/local/avamar/etc --create --label=P285SVCSVC --account=/Production/21E/CERTI/p285p21e --cacheprefix=P285SVCSVC --exclude-from=homeace/tmp/ava_exclude --flagfile=homeace/tmp/ava_flagfile --id=ace --password=******** --expires=45
avtar Info <5946>: File system character encoding is UTF-8.
avtar Warning <5380>: Could not write process lock file '/usr/local/avamar/var/P285SVCSVC_avtar.lck'
avtar Info <8940>: Starting back up at 2011-11-29 11:00:58 NFT as "ace" on "p285p21e" (4 CPUs) [6.0.100-592]
avtar Info <5730>: Entering include/exclude rules.
avtar Info <6555>: Initializing connection (Avamar Deduplication Engine v2.0.0)
avtar Info <5552>: Connecting to Avamar Server (ava0021e)
avtar Info <5554>: Connecting to one node in each datacenter
avtar Info <5583>: Login User: "ace", Domain: "default", Account: "/Production/21E/CERTI/p285p21e"
avtar Info <5580>: Logging in on connection 0 (server 0)
avtar Info <5582>: Avamar Server login successful
2011/11/29-10:00:58.58955 [avtar] ERROR: <0001> servercontext::getdcindexmap INDEX_DATACENTER_MAP command returned MSG_ERR_PRIV_FAIL
avtar FATAL <8941>: Failed to initiate connection with server
avtar Info <6149>: Error summary: 2 errors: 8941, 1
avtar Info <6645>: Not sending wrapup anywhere.
avtar Info <5314>: Command failed (2 errors, 2 warnings, exit code 10008: Cannot establish connection with server (possible network or DNS failure))
>>
Any ideas appreciated.
Thanks.
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DanielM-cnaf
1 Rookie
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14 Posts
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December 26th, 2011 02:00
Hello,
I find the solution in documentation: I just add '@avamar' behind 'ace' (--id==ace@avamar).
Sandeep_Sinha
307 Posts
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December 7th, 2011 05:00
Hello damad,
Are you running the backup from the client ? and, what is the privilege of the user which is being used to run the backups
Thanks,
Sandeep
OscarG1
2 Intern
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137 Posts
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December 20th, 2011 10:00
did u fis this?? i am having the same issue with HPUX, sending a backup via cli from client
Sandeep_Sinha
307 Posts
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December 21st, 2011 02:00
Hello Oscar,
If you are running backups via CLI from the client, then please try to run the backup with a user account having admin privileges.
Thanks
rpervan
266 Posts
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December 21st, 2011 06:00
Hi,
Please could you put "--verbose=2" and "--debug" options in syntax and re-run syntax again ...
this will turns on highly verbose messages including the avtar session ID and mount point information .... and much more ... so let us review output after it .
In the mean time please check DNS, name resloving ... maybe just to add "IP FQDN short name" entries in /etc/hosts file .
Please also check if this "--id=ace" have permissions with syntax below:
# avmgr logn --hfsaddr= --id=ace --ap=
regards,
.r
OscarG1
2 Intern
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137 Posts
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December 21st, 2011 06:00
Thanks, you are right it was because the user was not admin in the avamar
thanks
Oscar