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December 5th, 2023 16:50

VMware Cloud Director, vApp backup error

Hello
We set up integration according to the documentation: Avamar server + Data Domain + VMware Cloud Director Cloud Director Data Protection Extension + VMware Cloud Director

Everything went up without errors.

Everything breaks when I run a backup. Backup fails with error:

I can't understand why: login failed - logins disabled or invalid user-id or password

All policy settings and task execution are made under one user MCUser, and he is the system administrator

Log #1: vmwappimage log 2023-12-05 16:23:37 UTC [19.9.100-80 Linux-x86_64]

2023-12-05 16:23:37 vmwappimage Info <5008>: Logging to /usr/local/avamarclient/var/MOD-1701793406458-cbdf76b363ba2d2e39f1a712da79441ec4b1285e-1039-vappimage.log2023-12-05 16:23:37 vmwappimage Info <5174>: - Reading /usr/local/avamarclient/var/vmwappimage.cmd2023-12-05 16:23:37 vmwappimage Info <5174>: - Reading /usr/local/avamarclient/var/vmwappimageAll.cmd2023-12-05 16:23:38 vmwappimage Info <6673>: CTL listening on port 383432023-12-05 16:23:38 vmwappimage Info <10684>: Setting ctl message version to 3 (from 1)2023-12-05 16:23:38 vmwappimage Info <16136>: Setting ctl max message size to 2684354562023-12-05 16:23:38 vmwappimage Info <42132>: uuidgen returned: 4c55a356-e264-4dd9-802d-78d4df7f2a322023-12-05 16:23:38 vmwappimage Info <42134>: ticket <session-ticket id="4c55a356-e264-4dd9-802d-78d4df7f2a32" />2023-12-05 16:23:38 vmwappimage Info <19547>: Using Simultaneous Workorders method2023-12-05 16:23:38 vmwappimage Info <19587>: Create cache lock file succeeded2023-12-05 16:23:38 vmwappimage Info <19588>: usLockFile: /usr/local/avamarclient/bin/var1.lck2023-12-05 16:23:38 vmwappimage Info <19549>: metadata tmp dir: /usr/local/avamarclient/var/vmware/1/temp2023-12-05 16:23:38 vmwappimage Info <17656>: CTL workorder received, starting backup process.2023-12-05 16:23:38 vmwappimage Info <9772>: Starting graceful (staged) termination, Lockbox processing failed (wrap-up stage)2023-12-05 16:23:38 vmwappimage Error <0000>: Lockbox processing failed2023-12-05 16:23:38 vmwappimage Info <16038>: Final summary, cancelled/aborted 0, snapview 0, exitcode 151: login failed - logins disabled or invalid user-id or password

Log #2: MOD-1701793406458 log 2023-12-05 16:23:37 UTC [19.9.100-80 Linux-x86_64]

2023-12-05 16:23:37 MOD-1701793406458 Info <0000>: Workorder : MOD-17017934064582023-12-05 16:23:37 MOD-1701793406458 Info <0000>: Plugin ID : 1039-vappimage2023-12-05 16:23:37 MOD-1701793406458 Info <0000>: bindir    : /usr/local/avamarclient/bin2023-12-05 16:23:37 MOD-1701793406458 Info <0000>: vardir    : /usr/local/avamarclient/var2023-12-05 16:23:37 MOD-1701793406458 Info <0000>: Initiator : 2023-12-05 16:23:37 MOD-1701793406458 Info <0000>: Executable : /usr/local/avamarclient/bin/vmwappimage2023-12-05 16:23:37 MOD-1701793406458 Info <0000>: Args       : vmwappimage --sysdir="/usr/local/avamarclient/etc" --bindir="/usr/local/avamarclient/bin" --vardir="/usr/local/avamarclient/var" --ctlcallport="36345" --ctlinterface="1039-MOD-1701793406458-cbdf76b363ba2d2e39f1a712da79441ec4b1285e" --logtimeformat="default" --logtimezone="default" --logfile="/usr/local/avamarclient/var/MOD-1701793406458-cbdf76b363ba2d2e39f1a712da79441ec4b1285e-1039-vappimage.log" --ctlusessl="true"2023-12-05 16:23:37 MOD-1701793406458 Info <0000>: Order      : <snapup pid="vappimage" time="1701793417" did="on-demand" ack="false" type="work" msgver="5" pidnum="1039" targetCid="cbdf76b363ba2d2e39f1a712da79441ec4b1285e" work="backup" ticket="XXX" key="1039-MOD-1701793406458-cbdf76b363ba2d2e39f1a712da79441ec4b1285e" sync="bg" sessionid="" cid="c3617ddf62e609534e2dcfc2cedf334afd26f6cf" mid="237/255/35" gsansid="9170179340645809" last_ctl_man_key="1039-MOD-1701793406458-cbdf76b363ba2d2e39f1a712da79441ec4b1285e" wid="MOD-1701793406458" customaction="">  <targetlist />  <directives>    <flag type="string" value="tls-sa" name="encrypt" />    <flag type="string" value="high" name="encrypt-strength" />    <flag type="string" value="1706977406" name="expire" />    <flag type="string" value="none" name="retention-type" />    <flag type="string" value="ave.vh.lab" name="hfsaddr" />    <flag type="string" value="27000" name="hfsport" />    <flag type="password" value="****" name="ddr-auth-token-key" />    <flag type="string" value="backuponly" name="id" />    <flag type="password" value="****" name="ap" />    <flag type="string" value="/vCD/2ee37a6b-8e8e-4f63-bb61-6ba077b601c7/a644c50b-43eb-40ff-ab93-26a0dd92bf7c/vApps/77a09a60-a8f7-4278-b03e-618454e0fd3d" name="path" />  </directives>  <catalog>    <flag type="checkbox" value="true" name="ddr" />    <flag type="pulldown" pidnum="1001" value="high" name="ddr-encrypt-strength" />    <flag type="pulldown" value="1" name="ddr-index" />    <flag type="boolean" pidnum="1039" value="true" name="utilize_changed_block_list" />  </catalog>  <browse-from-catalog />  <free-form>    <flag type="string" value="<freeFormFlags vcloud_task_id="e1a3136e-1034-4cc8-88cb-4e8829805508"/>" name="bg_flags" />  </free-form>  <proxyDirectives>    <flag type="string" value="ave.vh.lab" name="mc_server" />    <flag type="string" value="MCUser" name="mc_user_id" />    <flag type="password" value="****" name="mc_user_password" />    <flag type="string" value="9443" name="mcsdk_port" />  </proxyDirectives></snapup><SUMMARY><errorsummary exitcode="151" errors="1" warnings="0" fatals="0" /></SUMMARY><SUMMARY>  <errorsummary exitcode="151" errors="1" warnings="0" fatals="0" /></SUMMARY>2023-12-05 16:23:43 MOD-1701793406458 Warning <0000>: Workorder "MOD-1701793406458" non-zero exit status 'code 151: login failed - logins disabled or invalid user-id or password'2023-12-05 16:23:43 MOD-1701793406458 Info <0000>: <workorder_finished pid="vappimage" startUTC="2023-12-05 16:23:37" msgver="1" pidnum="1039" finishUTC="2023-12-05 16:23:43" errorcode="151" wid="MOD-1701793406458" errormessage="code 151: login failed - logins disabled or invalid user-id or password" errorrealm="Plugin 1039-vappimage" />





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11 Posts

December 5th, 2023 19:52

Rebooting the Avamar server helped solve the problem ;))

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