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March 28th, 2017 07:00

CAVA Error - Virus checker fails to start

Hi,

     We have setup CAVA with McAfee on a windows 2008 server for VNXe array. When we try to start the antivirus checker it fails with the following error.

2017/03/28-06:24:36.161550 1     7F17C7811703      mlu:MLU I: mluVDMMgrGetProperties[887] VDM 0x1800000009 pVDMObjectData->PersistentData.Name = NASServer00

2017/03/28-06:25:57.013389 51     7F17C8009701     sade:VDMAPI: 6:[NASServer00]  VDMApi-SET_VC_PROPERTIES : executing vdmcore call

2017/03/28-06:25:57.013397 8     7F17C8009701     sade:VDMAPI: 6:[NASServer00]  VDMApi-SET_VC_PROPERTIES params dump

2017/03/28-06:25:57.013405 7     7F17C8009701     sade:VDMAPI: 6:[NASServer00] Configuration : Global

2017/03/28-06:25:57.013411 7     7F17C8009701     sade:VDMAPI: 6:[NASServer00]  Properties count : 1

2017/03/28-06:25:57.013418 6     7F17C8009701     sade:VDMAPI: 6:[NASServer00]  Enabled : false

2017/03/28-06:25:57.014423 25     7F17C8009701     sade:VDMAPI: 6:[NASServer00]  VDMApi-SET_VC_PROPERTIES : completed, No error

2017/03/28-06:30:01.387016 1     7F17C7811701      mlu:MLU I: mluVDMMgrGetProperties[887] VDM 0x1800000009 pVDMObjectData->PersistentData.Name = NASServer00

2017/03/28-06:30:01.450938 1     7F17C7811701      mlu:MLU I: mluVDMMgrGetProperties[887] VDM 0x1800000009 pVDMObjectData->PersistentData.Name = NASServer00

2017/03/28-06:30:01.463036 6852 7F17C7811700     sade:SMB: 6:[NASServer00] >tmpDC=NCC2K8-DC1(10.109.254.17) R=9 T=1000 ms S=0,0x1/3

2017/03/28-06:30:01.471140 8104 7F17C7811701     sade:SMB: 6:[NASServer00] >tmpDC=NCC2K8-DC2(10.109.254.18) R=9 T=1000 ms S=0,0x1/3

2017/03/28-06:30:01.520273 1     7F17C7811701      mlu:MLU I: mluVDMMgrGetProperties[887] VDM 0x1800000009 pVDMObjectData->PersistentData.Name = NASServer00

2017/03/28-06:30:10.857602 35     7F17C7FE7703     sade:VDMAPI: 6:[NASServer00]  VDMApi-SET_VC_PROPERTIES : executing vdmcore call

2017/03/28-06:30:10.857611 9     7F17C7FE7703     sade:VDMAPI: 6:[NASServer00]  VDMApi-SET_VC_PROPERTIES params dump

2017/03/28-06:30:10.857619 7     7F17C7FE7703     sade:VDMAPI: 6:[NASServer00] Configuration : Global

2017/03/28-06:30:10.857625 6     7F17C7FE7703     sade:VDMAPI: 6:[NASServer00]  Properties count : 1

2017/03/28-06:30:10.857632    6 7F17C7FE7703     sade:VDMAPI: 6:[NASServer00] Enabled : true

2017/03/28-06:30:10.883291 33     7F17C7FE7703     sade:VDMAPI: 6:[NASServer00]  VDMApi-SET_VC_PROPERTIES : completed, No error

2017/03/28-06:30:10.883873  120 7F1787D69703     sade:VC: 5:[NASServer00]  Enable file system 46 for virus checking.

2017/03/28-06:30:10.884159 287     7F1787D69703     sade:VC: 5:17:[NASServer00]  The virus checker is started.

2017/03/28-06:30:16.869883 4.6M     7F1787D69703     sade:VC: 3:34:[NASServer00]  The virus checker server 10.244.116.126 has encountered an error and is no longer operational.(Error: O

2017/03/28-06:30:16.869886 3     7F1787D69703     sade:VC: 3:34:[NASServer00]  FFLINE, httpStatus: 1006 Connection Disconnected)

2017/03/28-06:30:16.869896 10     7F1787D69703     sade:VC: 3: 6:[NASServer00]  No virus checker server is available. Virus checking is stopped.

2017/03/28-06:30:16.869911 15     7F1787D69703     sade:VC: 5:[NASServer00]  Disable file system 46 for virus checking.

2017/03/28-06:30:16.871175 1264     7F1787D69703     sade:VC: 5:16:[NASServer00]  The virus checker is stopped.


Can anyone help me with this issue?

Thanks,

Geetha

1.2K Posts

March 28th, 2017 10:00

Be sure you have closely followed the steps in the guide, Using VNX Event Enabler, which describes the installation and configuration of CAVA.  Some easy things to troubleshoot:

- ensure the CAVA AD Domain account on the server is used to run the CAVA service

- ensure the right firewall ports are open for McAfee and for the CAVA service

You can always open an SR with EMC for assistance.

Let us know if that helps!

Karl

1.3K Posts

April 11th, 2017 10:00

Looks like an old setup considering the OS version. if it was broken recently then try restarting CAVA related services on the cava server. Also check if the IP connectivity is not broken between VNXE and the CAVA server.

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