Celerra NAS service not working properly

Question

Hi Guys, Many of the management commands are not working and end up in a error stating 'critical 0: query schedule all', even i tried restarting the NAS service but still the restart was not complete. [nasadmin@NSG ~]$ /etc/init.d/nas stop umount: only root can unmount /dev/hda5 from /nas ERROR: Unable to unmount /nas umount: only root can unmount /dev/nde1 from /nbsnas ERROR: Unable to unmount /nbsnas NAS:/etc/init.d/nas: ERROR: Failure to stop nas service has left NAS services in an undefined state. Please reboot the control station. For reboot , i get similar error message. [nasadmin@NSG ~]$ nas_cs -reboot Connect Failed:: Connection refused Error 13958709250: The Celerra management service is not responding for task Reboot control station.. is there any way to reboot the CS, without doing it physically? Thanks Saran

Jyothi_P_Bharat · Answer

Hi Saran,

I found these two KB articles mentioned below,not sure whether it helps or not..,Please have a look:

https://emcservice--c.na16.visual.force.com/apex/KB_BreakFix_clone?id=kA2j0000000Qvjx

https://emcservice--c.na16.visual.force.com/apex/KB_BreakFix_clone?id=kA2j0000000QfJG

Thanks

Jyothi

zara2stra · Answer

Hi Saran, have you tried running those commands as root? To do that, ussue 'su' command and enter the root password, then retry the commands. The default root password is 'nasadmin'.

saranraj456 · Answer

I guess it would be problem with the DART version. I could able to do a reboot with direct command 'reboot'.

Rainer_EMC · Answer

Try the Linux reboot command Nas_xx command don’t work if NAS services aren’t running If you still have problem then open a service request

Celerra

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