Go one level up in the directory tree ..look at checkpoints from that perspective.

All the the Checkpoints say they are active.

I have tried this and still nothing...the folder that i need to restore the files from is empty at all levels. So far it only seems to be this person's folder that is having the problem and noone else (at least that we can tell at the moment). I know there were files in it cause i can look at the folder in the tape backups and all the files are present...so its just like they are missing from the snapshots.

Strange …if you run “fs_ckpt  fsname -l”  ..all snapshot are active ? (none say “INACTIVE”)

Are you sure the SnapSureVSS setting is enabled?

[nasadmin@NS80-CS0 ~]$ server_param server_2 -facility cifs -info allowSnapSureVss
server_2 :
name                    = allowSnapSureVss
facility_name           = cifs
default_value           = 1
current_value           = 1
configured_value        =
user_action             = none
change_effective        = immediate
range                   = (0,1)
description             = Enables SCSF checkpoint access for CIFS

It's on by default, but something could have turned it off, by some chance.  However, if it's turned off, that might explain why you can't see anything from Previous Versions.  Still, it sounds odd that no files are there.

Thanks!

Karl

due to the way checkpoints work (block-level) its simply not possible for some deleted/changed files to be missing while others are there (for the same fs and ckpt)

if the checkpoint is active then the data is there

whats possible:

- the deletion was done before the last remaining active checkpoint

- some Microsoft SCSF client problem to not display them

- a corrupt checkpoint (but then you would have seen other problems)

- the whole directory was deleted and recreated with the same name - then you simply need to look one layer up from the deleted directory

I would suggest you search for these file using the hidden .ckpt directory or export it via an extra temp share

to rule out an access view problem (ABE) you could also look at them using NFS or ftp

deduplication is transparent and wouldnt cause this

Rainer

got to love somebody's out of office spamming the forum

Hi,

What's your NAS code version ?

Primus emc234407 "Previous Versions tab on Windows client does not display files to restore when parent folder has been deleted." might apply to this case.

There is already a fix for that.

Gustavo Barreto.

Ha!  That's almost as good as the time I set an out-of-office on a postmaster account!