SP is ready to restore, but restore failed with 'Storage API code=5026'

Question

Hello, we have a NAS NS502G (with a CX500 Disk Array) that is showing an error using SPB of the CX500: 'SPB is ready to restore'. It already happened and the use of the restore solved it. But now the restore process ends after 30 seconds, with the error: 'Restore CLARiiON CLARiiON CX500 CK200053500554. Failed to restore: CK200053500554: Storage API code=5026: SYMAPI_C_INVALID_RAID_GRP_TYPE: '. Could it be a misconfigured Raid group that can create that mess ?

nandas · Answer

Is there any change in the backend CLARiiON configuration? Had you added or deleted any LUNs from Celerra Storage group recently? If so, have you ran server_devconfig commands on all the data movers (including standby mover)?

This issue may happen, when Celerra finds any change in the backend configuration compared to what it expects to see.

However, best option is to open a SR with NAS support.

Thanks,
Sandip

Rainer_EMC · Answer

nothing quick in the knowledgebaseI suggest you open a case with EMC customer service and have them take a look

Rainer_EMC · Answer

please, if you have an EMC support contract open a service request with EMC customer service

If they can dialin and get the Celerra config plus Clariion SP collects this should be so much easier and quicker

scytarzynski · Answer

even try server_devconfig -probe -scsi -nondisksbut didn't solved it

scytarzynski · Answer

we've found the binary server_devconfig on the nas os but how to use it ?

scytarzynski · Answer

Some lun has been created recently, but don't know anything about the command you talk about. How to launch it. Through gui ?

scytarzynski · Answer

we have launched server_devconfig -probe -scsi -disks for both datamovers but nothing has changed

scytarzynski · Answer

sr created

Celerra

SP is ready to restore, but restore failed with "Storage API code=5026"

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