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12 Posts
0
1198
August 11th, 2009 04:00
Error in Upgrade Scripts: Upload of safecapacity.tgz failed.
Trying to upgrade CentraStar microcode from 3.0.2-1204-702-13053.
While running the Upgrade Script (CenteraViewer: Tools > Service > Upgrade > Pre-upgrade actions > Upgrade Scripts)
there is the following error window:
=====================================================
"Creating expert client ...
Start of upgrade scripts script
Checking and installing upgrade scripts, please wait.
Upgrade scripts are up-to-date.
SafeCapacity fix necessary for 3.0.2-1204-702-13053 !
Uploading fix ...
Error in Upgrade Scripts: Upload of safecapacity.tgz failed."
======================================================
Please help!
While running the Upgrade Script (CenteraViewer: Tools > Service > Upgrade > Pre-upgrade actions > Upgrade Scripts)
there is the following error window:
=====================================================
"Creating expert client ...
Start of upgrade scripts script
Checking and installing upgrade scripts, please wait.
Upgrade scripts are up-to-date.
SafeCapacity fix necessary for 3.0.2-1204-702-13053 !
Uploading fix ...
Error in Upgrade Scripts: Upload of safecapacity.tgz failed."
======================================================
Please help!
RRR
4 Operator
•
5.7K Posts
0
August 11th, 2009 05:00
are you working with EMC on this ? I suggest you open a service request with EMC and go from there. Upgrading Centera is usually done by EMC, not by the enduser !
Vit1
12 Posts
0
August 11th, 2009 05:00
We are not an end customer.
Vit1
12 Posts
0
August 11th, 2009 23:00
How to know while the file couldn't be uploaded? Is there any log to see about?
Should I have the "safecapacity.tgz" file? or upload it manualy?
holgerjakob_c0722c
2 Intern
•
337 Posts
0
August 11th, 2009 23:00
If you are not an Authorized Service Network Partner you could still get EMC to do the upgrade on a time and material base.
Holger
holgerjakob_c0722c
2 Intern
•
337 Posts
0
August 12th, 2009 04:00
As ASN you should be able to open the SR and get help from EMC Customer Service. You might want to involve the Service Manager of the District up front to clarify the situation. Maybe he'll directly guide you to one of his CE's to dial in.
If the customer plans to replace his system sometime you always have a good reason for Customer Service to just get it done to keep the customer happy as he plans to buy new systems in the future.
Holger
EMCDennis
124 Posts
1
August 20th, 2009 14:00
On the node you are connecting CV to, remove /tmp/.serviceext
On the PC you're running CV from, disable any firewall services (like BlackIce)
Retry
Vit1
12 Posts
0
August 20th, 2009 23:00
It was a network problem. After connected directly to the centera, the upgrade has passed successefully.
Vitaly Shipilov.