ID: emc116045 Question: How to get support for EMC Powerlink Environment: Application SW: EMC Powerlink Problem: Cannot see some Software Downloads and Licensing on Powerlink Problem: Can see some downloads but not all downloads Problem: Error msg: Access Violation
The content you are trying to access is unavailable. This content may have expired, the link may be incorrect or you may not be entitled to access it with your account. Click here to return to the Powerlink home page.
We apologize for any inconvenience. Problem: Some software download sections only list release notes. Does not contain the software patches or other downloads. Root Cause:
When a user logs on to Powerlink, Powerlink queries the contracts database to look up contract information for sites that the customer's account is linked to. Powerlink gives the user permission/entitlement to selected download sections based on what software products are covered under a active maintenance contracts for those sites.
If a customer does not have access to a particular software download area, it is usually caused by :
* The customer is not being registered for the site(s) that have the products on the site contract.
* Their site contract does not show the product(s) with a valid maintenance contract.
Fix:
To obtain help on using Powerlink, you can use the feedback options on the Powerlink site or you can send an email directly:
* ESDS@emc.com for assistance with any problems/issues with software registration, software downloads, and documentation access.
* powerlink@emc.com for issues related to access to the Powerlink system in general including partner access.
* support@emc.com for questions related to other eServices such as WebSupport, eLab, Issue Tracker, and the like.
* licensing@emc.com for questions or issues related to software product licenses.
For Powerlink issues that require immediate support contact EMC Support at 1-800-SVC-4EMC (1-800-762-4362).
How to check registration:
To check if the customer is registered or what is on the contract, the customer can navigate to the Register Sites page on Powerlink:
Home > Support > Software Downloads and Licensing > Register Your Software Sites
Towards the bottom of the page it will state the Site IDs that the customer is registered for.
You are currently registered for the following Site IDs: 1. 123456789 2. 987654321
Input Site Numbers: [ ]
If this does not list any Site IDs, the customer is not registered for any sites and should Input their Site ID to register. (Users can only register for company Site ID when they are logged in to Powerlink using their company Email. Different/preferred Email addresses can be set up within Preferences.)
How to register software sites:
To register software, navigate to:
Home > Support > Software Downloads and Licensing > Register your Software Sites
Enter the product title in the input field (even though it says "Input Site Numbers") and the information will be sent to the ESDS team to see if the site is entitled. If so, it will add the account.
Have you looked at the Host Connectivity Guide for Linux:
Home > Support > Technical Documentation and Advisories > Host Connectivity/HBAs > Installation/Configuration
There are instructions for using the Host Agent or the Server Utility. Generally if after installing the Agent and you can not see the host in Navisphere / Connectivity Status either the host is not zoned correctly, or if you can see the WWN of the host in Connectivity Status but you host name is not listed, then you need to look at the number of NIC's on the host - Agent will use the first bound NIC - you can force Agent to use a different NIC to communicate with the arraym, but you will need to create a files called "agentID.txt" (note the caps in the name) in root and in this file have two lines - line 1 = the FQBN of the host and line 2 = the IP address of the NIC on the host. See Knowledgebase article emc66921. Also, make sure you do not have a firewall, if you do, you'll need to open TCP port 6389.
kelleg
4 Operator
•
4.5K Posts
0
May 5th, 2009 12:00
Find it under either of the below - depends on the version of Flare you are running.
Linux Navisphere Server-Based Software 6.28
Linux Navisphere Server-Based Software 6.26
If you can't see the above links, you need to register your software on PowerLInk first - go to
http://knowledgebase.emc.com/emcice/documentDisplay.do;jsessionid=93AFA6AD0525CB7E112988AEAAAC4AD4?docType=1006&clusterName=DefaultCluster&resultType=5002&groupId=1&page=&docProp=$solution_id&docPropValue=emc116045&passedTitle=null
ID: emc116045
Question: How to get support for EMC Powerlink
Environment: Application SW: EMC Powerlink
Problem: Cannot see some Software Downloads and Licensing on Powerlink
Problem: Can see some downloads but not all downloads
Problem: Error msg: Access Violation
The content you are trying to access is unavailable. This content may have expired, the link may be incorrect or you may not be entitled to access it with your account. Click here to return to the Powerlink home page.
We apologize for any inconvenience.
Problem: Some software download sections only list release notes. Does not contain the software patches or other downloads.
Root Cause:
When a user logs on to Powerlink, Powerlink queries the contracts database to look up contract information for sites that the customer's account is linked to. Powerlink gives the user permission/entitlement to selected download sections based on what software products are covered under a active maintenance contracts for those sites.
If a customer does not have access to a particular software download area, it is usually caused by :
* The customer is not being registered for the site(s) that have the products on the site contract.
* Their site contract does not show the product(s) with a valid maintenance contract.
Fix:
To obtain help on using Powerlink, you can use the feedback options on the Powerlink site or you can send an email directly:
*
ESDS@emc.com for assistance with any problems/issues with software registration, software downloads, and documentation access.
* powerlink@emc.com for issues related to access to the Powerlink system in general including partner access.
*
support@emc.com for questions related to other eServices such as WebSupport, eLab, Issue Tracker, and the like.
*
licensing@emc.com for questions or issues related to software product licenses.
For Powerlink issues that require immediate support contact EMC Support at 1-800-SVC-4EMC (1-800-762-4362).
How to check registration:
To check if the customer is registered or what is on the contract, the customer can navigate to the Register Sites page on Powerlink:
Home > Support > Software Downloads and Licensing > Register Your Software Sites
Towards the bottom of the page it will state the Site IDs that the customer is registered for.
You are currently registered for the following Site IDs:
1. 123456789
2. 987654321
Input Site Numbers: [ ]
If this does not list any Site IDs, the customer is not registered for any sites and should Input their Site ID to register. (Users can only register for company Site ID when they are logged in to Powerlink using their company Email. Different/preferred Email addresses can be set up within Preferences.)
How to register software sites:
To register software, navigate to:
Home > Support > Software Downloads and Licensing > Register your Software Sites
Enter the product title in the input field (even though it says "Input Site Numbers") and the information will be sent to the ESDS team to see if the site is entitled. If so, it will add the account.
kelleg
4 Operator
•
4.5K Posts
0
April 28th, 2009 11:00
Home > Support > Technical Documentation and Advisories > Host Connectivity/HBAs > Installation/Configuration
There are instructions for using the Host Agent or the Server Utility. Generally if after installing the Agent and you can not see the host in Navisphere / Connectivity Status either the host is not zoned correctly, or if you can see the WWN of the host in Connectivity Status but you host name is not listed, then you need to look at the number of NIC's on the host - Agent will use the first bound NIC - you can force Agent to use a different NIC to communicate with the arraym, but you will need to create a files called "agentID.txt" (note the caps in the name) in root and in this file have two lines - line 1 = the FQBN of the host and line 2 = the IP address of the NIC on the host. See Knowledgebase article emc66921. Also, make sure you do not have a firewall, if you do, you'll need to open TCP port 6389.
glen
RyanP2
261 Posts
0
April 28th, 2009 11:00
http://powerlink.emc.com/km/live1/en_US/Offering_Technical/Technical_Documentation/300-003-865.pdf
-Ryan
kelleg
4 Operator
•
4.5K Posts
0
May 4th, 2009 13:00
If your question as been answered correctly, could you please mark the question as "Correct:" so that we know the question has been resolved?
Thanks,
Glen
jmaguileramontero
2 Intern
•
156 Posts
0
May 5th, 2009 05:00
jmaguileramontero
2 Intern
•
156 Posts
0
May 5th, 2009 14:00