would anyone please help me out on this...........

thank u but how do i get into a live chat???????????

and by the way wat is the pin out details for RJ45 To DB9 connector for CX500

Constantly rebooting: you actually see the LEDs starting to blink at 1/4 Hz, then at 1 Hz and finally at 4 Hz and then all over again starting at 1/4 Hz?

Hmmmm.

Try setting up a serial PPP connection (115200, 8N1, hardware flow control) to the serial port (not the one for connecting to the SPS) and go to http://192.168.1.1/setup. No login required. You should be able to see the ip addresses.

A rolling reboot however isn't good. I assume there's no support contract anymore? You could try a live chat and ask this question to an EMC representative. They have access to ETAs and know their way much better than I.

Also have a look at https://powerlink.emc.com/nsepn/webapps/btg548664833igtcuup4826/public/ax150/en_US/faqs/FAQs/connecting_serial_port.htm

and https://community.emc.com/thread/113671

and https://support.emc.com/search/?text=initialization%20guide

What to look for? "CX300, CX500, and CX700 Storage Systems Initialization guide"

With every EMC storage array 2 serial cables are packed. A long one and a short one if I'm correct. Use one of these.

To start a live chat go to https://support.emc.com/ and look on the right of your screen.

Rolling Reboot(s) generally ends up with either SP Replacement or SP Reimage, depending on the scenario. Involving Support ASAP would be the great idea here to expedite the issue!

I know, but I rather have this said by EMC than by me.

Thank you for the response. May i know how to check whether our cx 500 is in support or not??????

How do i get in touch of any Support level executives???????

That's easy: simply call the EMC emergency number and log a call. They will tell you if the machine is still in support. If not, they won't help you until you sign a T&M (Time and Material) contract.

If you don't have the number handy somewhere, call your reseller / partner and have them give it to you.

there should be a short cable that plugs into the back of the array - if that is missing, this is the wiring - P2 is the DB9. The EMC part number is 118032349 REV A04:

glen