You should be able to reset the security database on the CX300 using the Serial cable but that connection uses PPP, it's not a standard console connection.

Use the serial cable and the maintenance port. Create a PPP connection on your Windows laptop (115200 baud, 8, no parity, 1 stop bit) and connect.  I believe you will need the username of "clariion" and password of "clariion!" for the PPP connection. Once connected via PPP, point a web browser to http://192.168.1.1/setup . If you see a username/password prompt, then you haven't connected via the service port. Scroll down until you see "Reset Security" or "Reset Domain Security" - I'm not sure what it will say exactly. Click the reset button and accept the warnings that pop up. Disconnect the serial cable. Now point a web browser to the IP address of SPA and you'll be prompted to set up domain security and set a username/password pair.

If your array is booting up, when the Ready light is steady green, you should be able to establish a PPTP connecting using the serial port on the back of the array. This is the DB9 connector with the Termial icon - that battery icon should have a cable that goes to the bettery. Set your terminal program to 115K, 8, none, 1.

Once you have a PPP connection, then start your broswer and point to 192.168.1.1

glen

Thanks. I'll work on this tonight hopefully come back and mark this as resolved.

OK, fought and fought. I have a 9pin null modem cable (9 pin female on both ends). I either get it's out of order or that the remote machine terminated the connection.

Do I have the right cable?

That's for the cx500. I have the cx300. Do they require the same cable?

Please see KnowledgeBase article on PowerLink -

emc231754

This contains the pinout for the cable and the part number if you want to order one.

glen

same cable for both

glen