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2 Intern
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222 Posts
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2295
December 6th, 2013 08:00
CX4-120 aparently not booting correctly
I have a CX4-120 which was working, but was powered off for about 2 months.
When powered-on again, it appears to not boot correctly.
I am not able to ping the IP address of the array. The array is not showing any amber fault lights, but the SPA blue-triangle is blinking and the SPB blue-triangle is solid blue.
The array is not underr support, but im wondering if there is anything Ican do to get into the array? I have heard there is a serial port or console port but not sure how to connect to that.
Is there any way to diagnose from the blue-triangle lights?
Suggestions?
Roger_Wu
4 Operator
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4K Posts
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December 6th, 2013 19:00
You can follow the KB "How do you know whether a CLARiiON storage processor (SP) is hung or dead?" https://support.emc.com/kb/5583 to check its status.
If you connect a HyperTerminal session to its serial port, can you see any information?
usao
2 Intern
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222 Posts
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December 7th, 2013 09:00
Got a reply from the link below:
You Are Not Authorized to View The Content
Vipin VK
2 Intern
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812 Posts
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December 8th, 2013 23:00
Have you tried accessing the Unisphere/Navisphere console ( by typing in the IP address of the SP in any browser) ?
For SP-B ensure the backend cable is connected properly i.e, from the SP-B0 port to the primary port on the DAE 0.
usao
2 Intern
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222 Posts
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December 9th, 2013 06:00
The array is not on the network, there is no ping, no access.
Vipin VK
2 Intern
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812 Posts
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December 9th, 2013 18:00
You can connect a desktop/laptop directly to the SP also..
AnkitMehta
3 Apprentice
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1.4K Posts
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December 10th, 2013 00:00
RogerW: KB is either for Partners and Employees, it may not be visible to all the customers. (
usao: You are right, you can verify the status of the Storage Processor Enclosure via Serial Connection. Check if any SP stucks on POST.
Refer to: How to connect to a Clariiion through PPP Connection
kelleg
4 Operator
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4.5K Posts
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December 13th, 2013 11:00
The triangle on the back has these meanings:
Blinking amber: Running powerup tests.
Solid amber: CPU is faulted.
Blinking blue: OS is loaded.
Solid blue: CPU is degraded.
If the light is solid blue that generally means that something went wrong on the boot. At this point I would double check all the cabling to ensure that all is connected correctly and that none of the disks have been removed or changed (check that the first five disks - the Vault drives) are in the correct slots.
glen