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January 6th, 2009 07:00

what should i do in this situation...?

Depiction:CX-300,two disks what are the system disk light amber .and now i can confirm the hot spare has proped up one of the failure system disk.
QUESTION ONE :I want to manage the disk array through NAVISPHERE,but the customer has forgotten the IP. SO i use the NAVISPHERE INITIALAZATION WIZARD to serach the IP address, but mission failed. what can i do now do connect the disk array throuh WEB.
QUESTION TWO: IF i want to change two failure system disks, what should i do,
and what hidden risk will be arises in this course?
THANKS !

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January 6th, 2009 12:00

you should open a ticket with support. If you want to attempt to recover the IP address try this thread:

https://forums.emc.com/forums/thread.jspa?messageID=547775򅮿

if your array is under support, contact EMC and they will dispatch a CE to replace the drives for you.

6 Posts

January 7th, 2009 05:00

thanks for your help,i have conn the box with your support.
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