Cannot get Dell Storage Manager Data Collector working

Our previous installation of Storage Manager Client and Data Collector crashed, due to the hard drive being constantly filled with dozens of mdmp files. I deleted them, and they just kept regenerating.

I could not troubleshoot much, as the hard drive would keep filling up with these files, so I thought it best to reinstall from scratch.

I created a new VM, Windows Server 2019. Firewall currently disabled

I accidentally installed the DSM Client first, but then realised it was not the full product.

I then installed SQL Server Express 2019, enabled the TCP/IP protocol as the website mentions. Then I installed the Data Collector.

It seemed to install fine. However, when I try to open the Dell EMC Unisphere Central shortcut on the desktop, it just says:

Problem with Shortcut: The item 'Shortcut.url' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut? Yes/No

The only relevant errors in the Event Viewer that I can see are:

Log Name: Application
Source: StorageManagerDataCollector
Date: 20/01/2023 5:29:16 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Stopping Service: JBoss process has disappeared.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


0
4
0
0x80000000000000

2141
Application
ServerName



Stopping Service: JBoss process has disappeared.

================================================================================

Log Name: Application
Source: Application Error
Date: 20/01/2023 5:23:12 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Faulting application name: EmServiceWrapper.exe, version: 20.1.10.79, time stamp: 0x62c7de34
Faulting module name: KERNELBASE.dll, version: 10.0.17763.3887, time stamp: 0x3e07c6b6
Exception code: 0xe0434352
Fault offset: 0x00000000000349b9
Faulting process id: 0x2d8
Faulting application start time: 0x01d92c962f69a5ab
Faulting application path: C:\Program Files\Dell EMC\Storage Manager\msaservice\wildfly-17.0.0.Final\bin\EmServiceWrapper.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: f3b2b507-8dbe-4a46-8cac-5f66de1e0b3f
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


1000
2
100
0x80000000000000

2035
Application
ServerName



EmServiceWrapper.exe
20.1.10.79
62c7de34
KERNELBASE.dll
10.0.17763.3887
3e07c6b6
e0434352
00000000000349b9
2d8
01d92c962f69a5ab
C:\Program Files\Dell EMC\Storage Manager\msaservice\wildfly-17.0.0.Final\bin\EmServiceWrapper.exe
C:\Windows\System32\KERNELBASE.dll
f3b2b507-8dbe-4a46-8cac-5f66de1e0b3f

====================================================================================

Log Name: Application
Source: .NET Runtime
Date: 20/01/2023 5:23:12 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ServerName
Description:
Application: EmServiceWrapper.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at EmServiceWrapper.EmService.ThrowException(System.String)
at EmServiceWrapper.EmService.ServiceWorkerThread(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">


1026
2
0
0x80000000000000

2034
Application
ServerName



Application: EmServiceWrapper.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at EmServiceWrapper.EmService.ThrowException(System.String)
at EmServiceWrapper.EmService.ServiceWorkerThread(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()