UNSOLVED
Disk Failure on Supported Compellent SC040 Enclosure
I have had a Disk Failure on one of my SC040 Disk Enclosures - Its still under Support but the Auto Reply from Dell Support Assist saying
"SupportAssist has detected an issue reported by Unknown . However, we could not automatically create a support case, as this device is out of warranty and does not have an active ProSupport or ProSupport Plus agreement at this time.
However looking on the Customer.compellent.com site I can see the enclosure is supported until 31/08/2019
Who do I raise this issue with? My Account Manager, Dell Storage ? if so how?
Jon
DELL-Sam L
Community Manager
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Posted September 21st, 2018 08:00
Hello Jon,
What you can do is to call the Copolit support phone# and if you have you’re your Controller Serial# & enclosures Serial# or service tags then a support tech can verify the warranty status & replace the drive as long as system is still in warranty. Here is the link to Compellent support. https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/dell-subsidiaries/compellent
Please let us know if you have any other questions.