@DELL-Joey C​ thenks all ok green see pictures disk dell certificated

disk

@DELL-Joey C​ Post Standard Support contract for support. cost??

its old equipement ???

Hello,

we don't need pricing directly. You have to contact presales team for this.

Thanks

@DELL-Joey C​  see log

login: CML device open:  Allocations=0 (0 Bytes), Null or Zero Size=0
PostConstructorInit -  set model SC5000
ugen0.4: <Avocent KeyboardMouse Function> at usbus0 (disconnected)
ukbd0: at uhub5, port 1, addr 3 (disconnected)
ukbd0: detached
<<<PRIMARY JBOD ENCLOSURE NAME: EN-3025A-3U                   >>>
CML device open:  Allocations=6 (10518528 Bytes), Null or Zero Size=0
CML device open:  Allocations=7 (10551296 Bytes), Null or Zero Size=0
DMAEngine::GlobalInit: CB status=0x0, PLX status=0x1<<<NVRAMCache::IsDeviceSupported(14)::0>>>
<<<C2FDev::IsDeviceSupported(14)::1>>>
<<<DMAEngineTask reserved 2 DMA channels>>>

Waiting for BBU information C2FDev::RestoreCacheFromDisk: valid=121, backupStatus=0x63, restoreStatus=0x1, status=0x0, savedCacheStatus=0x0
C2F Memory Region: 0x80DC00000, Register Region: 0x100000000, Cache Region: 0x80DC00000 size 0x100000000, Public Region: 0x80DC00200 size 0xFFFFFE00
<<<C2FDevEhv::IsDeviceSupported(14)::0>>>
<<<NVRAMCacheVSC::IsDeviceSupported(14)::0>>>
reset state 0.0:
Initializing Subsystems (04/10/2024 05:17:02 PM)...
02:45.542_998_817, 04/10/2024 05:17:02 PM [358916 PassZeroInit] PassZeroInit.
Serial Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.013, Elapsed Since Boot: 02:45.545 - Finished "PassZero", Starting "SetupTasks"
Controller Version: 07.05.01.361
SGPriority Core Memory Heap Data: Physical RAM: 68719476736 (64.00 GB), PlatformHeap: 49064968192 (45.70 GB), PlatformFree: 49046093824 (45.68 GB), PlatformFreeMaxContig: 48788144128 (45.44 GB), SystemPriority: 44157632512 (41.13 GB)
Serial Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.013, Elapsed Since Boot: 02:45.558 - Finished "SetupTasks", Starting "AllocateMemory"
 PPMBase:AllocatePartialPage State: FailureBestMatch State called as failure but not marked that way
 TRACEPage:PageCount State: Operational Next Success less than Current (No Decision or Loopback)
02:45.592_182_858, 04/10/2024 05:17:02 PM [358916 AllocateMemory] AllocateMemory.
Serial Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.037, Elapsed Since Boot: 02:45.595 - Finished "AllocateMemory", Starting "RegisterConfiguration"
****** Register USB *********
Table: Session Attr: ExpireSeconds Limits are provided, but the ATTRFlag_CheckLimits flag is not set

flashA file location = /mnt/root/flashA.dat

flashB file location = /mnt/root/flashB.dat
Registering configuration02:45.904_021_246, 04/10/2024 05:17:02 PM [358916 RegisterConfiguration] RegisterConfiguration.
Serial Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.321, Elapsed Since Boot: 02:45.917 - Finished "RegisterConfiguration", Starting "DefineEvents"
02:45.920_336_977, 04/10/2024 05:17:02 PM [358916 DefineEvents] DefineEvents.
Parallel Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.010, Elapsed Since Boot: 02:45.928 - Finished "DefineEvents", Starting "RegisterForEvents"
02:45.928_897_992, 04/10/2024 05:17:02 PM [358916 RegisterForEvents] RegisterForEvents.
Parallel Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.000, Elapsed Since Boot: 02:45.929 - Finished "RegisterForEvents", Starting "LoadBootStorage"
SDR scan started.
CS Loading Config From Device (BootConfig)
ABSORB BINARY DATA: Recovered 1357 valid records from BootConfig
Parallel Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.050, Elapsed Since Boot: 02:45.980 - Finished "LoadBootStorage", Starting "RestoreBootStorage"
system/system.cpp::2742 Changing ConfigOrigin from Unknown to SC5020F
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
ACFirmwareLoads::GENERATESeed::HarvestSeeds: Generating Adapter Firmware Version Table.
Parallel Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.036, Elapsed Since Boot: 02:46.016 - Finished "RestoreBootStorage", Starting "LinkBootStorage"
Error: This command allowed only with debug-build, or with LicenseTesting licensed-feature enabled, or on 'in-house' system.
Error: This command allowed only with debug-build, or with LicenseTesting licensed-feature enabled, or on 'in-house' system.
Parallel Pass Complete at  04/10/2024 05:17:02 PM, Pass Durations: 00.017, Elapsed Since Boot: 02:46.034 - Finished "LinkBootStorage", Starting "InitializeIPC"
FMHeartbeat: Single controller or only controller running, timer stopped
netclients/phonehome3/phonehome3API.cpp:195 PhoneHome is not yet initialized
Parallel Pass Complete at  04/10/2024 05:17:03 PM, Pass Durations: 00.469, Elapsed Since Boot: 02:46.503 - Finished "InitializeIPC", Starting "ConfigureChassis"
Load of SDR headers complete... discovered SDRs = 101
SYSBmc Load sensor record data
Analyzing LogicalProc BIOS value
BIOS.Setup.1-1:LogicalProc                                   LogicalProc                                              Disabled
SYSBmc Load sensor records complete
Discovered SDRs = 101
Detected chassis card is installed, sensor data 0x5f 0xc3
Detected power supply 1 is installed
Detected power supply 2 is installed
Detected control panel card is installed
Detected CPU1 is installed
Detected CPU2 is not installed
Detected left riser is installed
Detected right riser is not installed
Detected mezzanine card is installed
Detected BBU is installed
Detected peer controller is installed
CpuTempThread Entry on CPU 0x0, CORES Per CPU = 8

cpu0Core0 temp Normal Min            = 10
cpu0Core0 temp Normal Max            = 60
cpu0Core0 temp Lower Non-Crit        = 5
cpu0Core0 temp Upper Non-Crit        = 72
cpu0Core0 temp Lower Crit            = 0
cpu0Core0 temp Upper Crit            = 81
cpu0Core0 temp Lower Non-Recoverable = 0
cpu0Core0 temp Upper Non-Recoverable = 88
Command (Read Board Info Area, FRU ID 0, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 1, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 2, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 3, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 4, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 5, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 6, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 7, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 9, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 10, optimized, from thread [BMC FRU]) in progress... Please wait.
Command (Read Board Info Area, FRU ID 11, optimized, from thread [BMC FRU]) in progress... Please wait.
ChassisManagerSub: Firmware inventory request received.
Parallel Pass Complete at  04/10/2024 05:17:22 PM, Pass Durations: 19.988, Elapsed Since Boot: 03:06.492 - Finished "ConfigureChassis", Starting "SelectLeader"
358916: Failed controllers, first selection, restart.
Running the job queue on the BMC.
 [358916] Registering Firmware Versions 04/10/2024 05:17:34 PM

                            Name                                           Component ID                        Install Date             Version String
============================================================ ======================================== ============================== ====================
SCOS Firmware Package                                        SCOS:package:000000                                   N/A                     59D833FA
Power Supply.Slot.1                                          DCIM:firmware:106000                          2024-01-23T17:21:20Z            00.02.02
Power Supply.Slot.2                                          DCIM:firmware:106000                          2024-01-23T17:21:20Z            00.02.02
Integrated Remote Access Controller                          DCIM:firmware:25227                           2018-11-01T07:59:19Z           0.49.11.11
Battery Backup Unit.1                                        DCIM:firmware:104086                          2018-11-01T07:59:18Z           A9.C2.C26
Intel(R) I350 Gigabit Network Connection - D0:94:66:88:3D:B5 DCIM:firmware:8086:1521:1028:1FAE             2018-11-01T08:10:57Z
Intel(R) I350 Gigabit Backplane Connection - D0:94:66:88:3D: DCIM:firmware:8086:1523:1028:1FAE             2018-11-01T08:11:07Z
Dell Storage SC6100 10Gb BaseT - D0:94:66:8A:64:FA           DCIM:firmware:8086:1586:1028:1FB4             2019-02-07T19:06:34Z             1.0.1
Intel(R) Ethernet Controller X710 for 10GBASE-T - D0:94:66:8 DCIM:firmware:8086:1586:1028:0000             2019-02-07T19:06:37Z             1.0.1
Intel(R) Ethernet Controller X710 for 10GBASE-T - D0:94:66:8 DCIM:firmware:8086:1586:1028:0000             2019-02-07T19:06:40Z             1.0.1
Intel(R) Ethernet Controller X710 for 10GBASE-T - D0:94:66:8 DCIM:firmware:8086:1586:1028:0000             2019-02-07T19:06:43Z             1.0.1
BIOS                                                         DCIM:BIOS:159                                 2018-11-01T08:11:01Z             2.4.2
Lifecycle Controller                                         DCIM:firmware:28897                           2018-11-01T07:59:25Z           0.49.11.11
Diagnostics                                                  DCIM:firmware:25806                           2018-11-01T07:59:25Z               0
OS Drivers Pack                                              DCIM:firmware:18981                           2018-11-01T07:59:26Z               0
OS Collector                                                 DCIM:firmware:101734                          2018-11-01T07:59:26Z               0
System CPLD                                                  DCIM:firmware:27763                           2018-11-01T07:59:26Z             0.9.14
Identity Module                                              DCIM:firmware:102200                          2018-11-01T07:59:27Z              1.01
358916: Config Generation (us:382217:358916 them:382217:358916) Seq: (us:0 them:0)
------------------ Leader is SN 358916 ------------------
HB Restart is starting the timer
Parallel Pass Complete at  04/10/2024 05:17:56 PM, Pass DurationCML device open:  Allocations=743 (1625358336 Bytes), Null or Zero Size=0s: 33.220, Elaps
ed Since Boot: 03:39.712 - FinisCML device open:  Allocations=746 (1631649792 Bytes), Null or Zero Size=0hed "SelectLeade
r", Starting "InCML device open:  Allocations=746 (1631649792 Bytes), Null or Zero Size=0itializeIODriver
CML device open:  Allocations=746 (1631649792 Bytes), Null or Zero Size=0s"
03:39.713_03
2_450, 04/10/202CML device open:  Allocations=747 (1633746944 Bytes), Null or Zero Size=04 05:17:56 PM [3
58916 InitializeIODrivers] InitializeIODrivers.
InitIoDrivers: Slot=1 VendorId=1425 DeviceId=0x5409 SubsystemId=0x0000 Revision=0x00 PortInst=1 PortNum=1
LLDPPCiDev::LLDPPciDev:SPD this=0x9ca000000 debugLogCmdName=LLDPDEV04smdl
InitIoDrivers: Slot=1 VendorId=1425 DeviceId=0x5409 SubsystemId=0x0000 Revision=0x00 PortInst=2 PortNum(virtual)=2
LLDPPCiDev::LLDPPciDev:SPD this=0x9ca083780 debugLogCmdName=LLDPDEV05smdl
CreatePortOjectCompeleteFunc: ipInitCompleteArg=0x9ca083780, iRetVal=0, pDev=0x9ca083780
CreatePortObjectCompleteFunc: BindBasePortObject local port address = 0x9ca134000
InitIoDrivers: Slot=10 VendorId=1000 DeviceId=0x0097 SubsystemId=0x1fb1 Revision=0x02 PortInst=1 PortNum=2
CreatePortOjectCompeleteFunc: ipInitCompleteArg=0x9ca000000, iRetVal=0, pDev=0x9ca000000
CreatePortObjectCompletCML device open:  Allocations=755 (2185297920 Bytes), Null or Zero Size=0eFunc: BindBaseP
ortObject local port address = 0CML device open:  Allocations=757 (2189492224 Bytes), Null or Zero Size=0x9ca1352c0
Init
IoDrivers: Slot=10 VendorId=1000CML device open:  Allocations=758 (2191589376 Bytes), Null or Zero Size=0 DeviceId=0x0097
 SubsystemId=0x1CML device open:  Allocations=758 (2191589376 Bytes), Null or Zero Size=0
CML device open:  Allocations=760 (2195783680 Bytes), Null or Zero Size=0fb1 Revision=0x0
2 PortInst=2 PorCML device open:  Allocations=760 (2195783680 Bytes), Null or Zero Size=0tNum(virtual)=1

InitIoDrivers: Slot=12 VendorId=8086 DeviceId=0x1586 SubsystemId=0x1fb4 Revision=0x02 PortInst=1 PortNum=1
LLDPPCiDev::LLDPPciDev:SPD this=0x9ca138000 debugLogCmdName=LLDPDEV08smdl
QRQCMEql CreatePciDev CARD DETECTED! pDev=0x9ca138000
QRQCMEqlPciDev::Init: slot=12 port=1
CreatePortOjectCompeleteFunc: ipInitCompleteArg=0x9ca138000, iRetVal=0, pDev=0x9ca138000
CreatePortObjectCompleteFunc: BindBasePortObject local port address = 0x9ca144000
InitIoDrivers: Slot=12 VendorId=8086 DeviceId=0x1586 SubsystemId=0x0000 Revision=0x02 PortInst=2 PortNum=2
LLDPPCiDev::LLDPPciDev:SPD this=0x9ca139040 debugLogCmdName=LLDPDEV09smdl
QRQCMEql CreatePciDev CARD DETECTED! pDev=0x9ca139040
QRQCMEqlPciDev::Init: slot=12 port=2
CreatePortOjectCompeleteFunc: ipInitCompleteArg=0x9ca139040, iRetVal=0, pDev=0x9ca139040
CreatePortObjectCompleteFunc: BindBasePortObject local port address = 0x9ca1452c0
InitIoDrivers: Slot=12 VendorId=8086 DeviceId=0x1586 SubsystemId=0x0000 Revision=0x02 PortInst=3 PortNum=3
LLDPPCiDev::LLDPPciDev:SPD this=0x9ca13a080 debugLogCmdName=LLDPDEV0Asmdl
QRQCMEql CreatePciDev CARD DETECTED! pDev=0x9ca13a080
QRQCMEqlPciDev::Init: slot=12 port=3
CreatePortOjectCompeleteFunc: ipInitCompleteArg=0x9ca13a080, iRetVal=0, pDev=0x9ca13a080
CreatePortObjectCompleteFunc: BindBasePortObject local port address = 0x9ca146580
InitIoDrivers: Slot=12 VendorId=8086 DeviceId=0x1586 SubsystemId=0x0000 Revision=0x02 PortInst=4 PortNum=4
LLDPPCiDev::LLDPPciDev:SPD this=0x9ca150000 debugLogCmdName=LLDPDEV0Bsmdl
QRQCMEql CreatePciDev CARD DETECTED! pDev=0x9ca150000
QRQCMEqlPciDev::Init: slot=12 port=4
CreatePortOjectCompeleteFunc: ipInitCompleteArg=0x9ca150000, iRetVal=0, pDev=0x9ca150000
CreatePortObjectCompleteFunc: BindBasePortObject local port address = 0x9ca158000
InitIoDrivers: Slot=11 VendorId=1000 DeviceId=0x0097 SubsystemId=0x1fb0 Revision=0x02 PortInst=1 PortNum=2
InitIoDrivers: Slot=11 VendorId=1000 DeviceId=0x0097 SubsystemId=0x1fb0 Revision=0x02 PortInst=2 PortNum(virtual)=1
<<<NVRAMCache::IsDeviceSupported(14)::0>>>
<<<C2FDev::IsDeviceSupported(14)::1>>>
InitVirtualDrivers: Slot=34 VendorId=0022 DeviceId=0xde11 SubsystemId=0xde11 Revision=0xca PortInst=1 PortNum=1
<<<C2FDevEhv::IsDeviceSupported(14)::0>>>
<<<QRQCMFFSPciDev::IsDeviceSupported 0xe 0>>>
<<<NVRAMCacheVSC::IsDeviceSupported(14)::0>>>
SAS 12G HBA [slot=10, port=2] MPT Firmware Version (Major.Minor.Unit.Dev) = 14.15.0.0
SAS 12G HBA [slot=11, port=2] MPT Firmware Version (Major.Minor.Unit.Dev) = 14.15.0.0
SAS 12G HBA [slot=10, port=2] Ioc0: vendorId=0x1000, deviceId=0x0097, subsysId=0x1FB1, subsysVendorId=0x1028, classCode=67328, revisionId=0x02
SAS 12G HBA [slot=10, port=2] LSI2: Current Firmware Version: 14.15.0.0   NVDATA Version: 14.0.0.24
SAS 12G HBA [slot=10, port=2] Base Firmware Load. Validating File.
SAS 12G HBA [slot=10, port=2] LSI2: Found Firmware Load file with version: 14.15.0.0 Nvdata=14.0.0.24. No Firmware update needed
SAS 12G HBA [slot=11, port=2] Ioc0: vendorId=0x1000, deviceId=0x0097, subsysId=0x1FB0, subsysVendorId=0x1028, classCode=67328, revisionId=0x02
SAS 12G HBA [slot=11, port=2] LSI2: Current Firmware Version: 14.15.0.0   NVDATA Version: 14.0.0.24
SAS 12G HBA [slot=11, port=2] Base Firmware Load. Validating File.
SAS 12G HBA [slot=11, port=2] LSI2: Found Firmware Load file with version: 14.15.0.0 Nvdata=14.0.0.24. No Firmware update needed
Parallel Pass Complete at  04/10/2024 05:18:16 PM, Pass Durations: 20.404, Elapsed Since Boot: 04:00.117 - Finished "InitializeIODrivers", Starting "ConfigureIODrivers"
BootPersonality::Attach: this=0x9c3000000 Attaching boot personality iqn.2002-03.com.compellent:5000d310057a0416 to port index 2. bootIndex=3 role=3
BootPersonality::Attach: this=0x9c3001b00 Attaching boot personality iqn.2002-03.com.compellent:5000d310057a0417 to port index 3. bootIndex=5 role=3
BootPersonality::Attach: this=0x9c3003600 Attaching boot personality iqn.2002-03.com.compellent:5000d310057a0418 to port index 4. bootIndex=7 role=3
BootPersonality::Attach: this=0x9c3005100 Attaching boot personality iqn.2002-03.com.compellent:5000d310057a0419 to port index 5. bootIndex=9 role=3
BootPersonality::Attach: this=0x9c3006c00 Attaching boot personality iqn.2002-03.com.compellent:5000d310057a041a to port index 6. bootIndex=11 role=3
BootPersonality::Attach: this=0x9c3008700 Attaching boot personality iqn.2002-03.com.compellent:5000d310057a041b to port index 7. bootIndex=13 role=3
Parallel Pass Complete at  04/10/2024 05:18:16 PM, Pass Durations: 00.001, Elapsed Since Boot: 04:00.118 - Finished "ConfigureIODrivers", Starting "Discovery"
04:00.119_011_738, 04/10/2024 05:18:16 PM [358916 DiscoveryAsync] DiscoveryAsync.
0 paths found to 0 drives.
Parallel Pass Complete at  04/10/2024 05:18:16 PM, Pass Durations: 00.019, Elapsed Since Boot: 04:00.138 - Finished "Discovery", Starting "LoadConfigStorage"
Missing disks (13, 12, 2).
All essential disks are missing, rebooting in 180 seconds unless disks are found.
Waiting 180 secs for disks...
Waiting 179 secs for disks...
Waiting 178 secs for disks...
Waiting 177 secs for disks...
Waiting 176 secs for disks...
Waiting 175 secs for disks...
Waiting 174 secs for disks...
Waiting 173 secs for disks...
Waiting 172 secs for disks...
Waiting 171 secs for disks...
Missing disks (13, 12, 2).
All essential disks are missing, rebooting in 170 seconds unless disks are found.
Waiting 170 secs for disks...
Waiting 169 secs for disks...
Waiting 168 secs for disks...
Waiting 167 secs for disks...

Hello,

I would recommend like Joey mention to call in to Support directly.

An engineer can do a remote session with you. The forum is not set up for remote engagement.

You can ask about a Post Standard Support contract to work the issue.

@DELL-Charles R​ 

Would you happen to know how to reset admin password back to default on SCv3020 Controllers? I had admin access yesterday and was trying to reset the config so storage manager would recognize it but in the process Ive been locked out one of the controllers. One controller I can still access. The only commands Ive found for resetting the system is for the SC8000.

-shellaccess developer

-platform init hsn set 0

-platform init ssn set 0

-cs purge all

-reset

 I've seen a solution with creating an unlock.phy file but not sure if that works with SCv3020.

Any help is appreciated.

@DELL-Chris H​  after three monthg sucess with usb thks for sc5020  

<Private data removed from public view. DELL-Admin>