SC4020 bottom controller wont fully boot after prejoin config

Question

Hi, I am trying to get a used controller  in canister 1 to fully boot so I can add it to controller 1. I defaulted it, entered in the prejoin information and after –sm –go it looked like it fully loaded all subsystems and then restarted to load new config off disk, I think it said. After that it will not fully boot and is stuck at 'SelectLeader'   Finished 'InitializeIPC', Starting 'SelectLeader' Failed controllers, first selection, restart. Failed controllers, first selection, restart. Failed controllers, first selection, restart. Failed controllers, first selection, restart.   If I hit enter I get a login screen but I can’t login because it is not fully booted and it will not recognize the unlock file on the usb drive. With no login credentials, I cant do any further troubleshooting.   I can ping the eth0 address that I set at prejoin and if I browse to it I get 'system is starting up'.   Any help is VERY appreciated with getting this unstuck and fully booted so I can join the controller!

DELL-Sam L · Answer

Hello D_ray,

With this issue, I would call into support so that we can look at the logs of your SCv4020 to see what is going on as to why the replacement controller is not coming online.

Please let us know if you have any other questions.

D_ray · Answer

My CoPilot support has expired, so trying my best with the community to get it working.

RadarG · Answer

Did you ever get it working?

DulithaG · Answer

Any luck with this? having same issue, it is a brick now

DELL-Chris H · Answer

DulithaG,

As Sam had stated previously, with this issue, you would need to call into support so that we can look at the logs to see what is going on as to why the replacement controller is not coming online.

You can also find some additional details here.

Dell-DylanJ · Answer

I'm fairly sure, yes. The specific details (like pricing), I don't know them, though. There is a 1-time support offering that may suit you.

Dell-DylanJ · Answer

Hello,   For this issue you would need to call into support.

78Nik · Answer

I have a similar problem. A disk in one of the controllers left the side of the SSD. The system does not boot. In the console
Parallel Pass Complete at 10/12/2021 01:34:12 PM, Pass Durations: 19.033, Elapsed Since Boot: 02: 17.339 - Finished "InitializeIPC", Starting "SelectLeader"
0x0000AC5D: Failed controllers, first selection, restart.
0x0000AC5D: Failed controllers, first selection, restart.
How to solve the problem?

78Nik · Answer

My warranty is over. Can I get post-warranty service?

78Nik · Answer

I have already called the support phone many times, this does not lead to anything, without a guarantee they do not want to talk to me. Can I leave an electronic request for help somewhere?

78Nik · Answer

How do I get one-time support? As I understand it, I need to replace the SSD disk and load the operating system image there. Where to go to get it? It is not on the support site.

Dell-DylanJ · Answer

You would need to contact phone support to arrange it.

Dell-DylanJ · Answer

There is no alternative route to getting assistance. The group with the tools to assist is a phone group only. Which group are you speaking with when you say the calls don't lead to anything?

78Nik · Answer

How do I register at https://customer.compellent.com/

DiegoLopez · Answer

You can try to contact CMLcustomerportal@dell.com   Regards.

Compellent

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