UNSOLVED
SC4020 bottom controller wont fully boot after prejoin config
Hi,
I am trying to get a used controller in canister 1 to fully boot so I can add it to controller 1. I defaulted it, entered in the prejoin information and after –sm –go it looked like it fully loaded all subsystems and then restarted to load new config off disk, I think it said. After that it will not fully boot and is stuck at “SelectLeader”
Finished "InitializeIPC", Starting "SelectLeader"
Failed controllers, first selection, restart.
Failed controllers, first selection, restart.
Failed controllers, first selection, restart.
Failed controllers, first selection, restart.
If I hit enter I get a login screen but I can’t login because it is not fully booted and it will not recognize the unlock file on the usb drive. With no login credentials, I cant do any further troubleshooting.
I can ping the eth0 address that I set at prejoin and if I browse to it I get “system is starting up”.
Any help is VERY appreciated with getting this unstuck and fully booted so I can join the controller!
DELL-Chris H
7 Practitioner
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Posted July 6th, 2021 11:00
DulithaG,
As Sam had stated previously, with this issue, you would need to call into support so that we can look at the logs to see what is going on as to why the replacement controller is not coming online.
You can also find some additional details here.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted October 15th, 2021 07:00
I'm fairly sure, yes. The specific details (like pricing), I don't know them, though. There is a 1-time support offering that may suit you.
Dell-DylanJ
6 Operator
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2924 Posts
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Posted October 15th, 2021 07:00
Hello,
For this issue you would need to call into support.
I have a similar problem. A disk in one of the controllers left the side of the SSD. The system does not boot. In the console
Parallel Pass Complete at 10/12/2021 01:34:12 PM, Pass Durations: 19.033, Elapsed Since Boot: 02: 17.339 - Finished "InitializeIPC", Starting "SelectLeader"
0x0000AC5D: Failed controllers, first selection, restart.
0x0000AC5D: Failed controllers, first selection, restart.
How to solve the problem?
DELL-Sam L
Community Manager
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8058 Posts
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Posted May 7th, 2018 11:00
Hello D_ray,
With this issue, I would call into support so that we can look at the logs of your SCv4020 to see what is going on as to why the replacement controller is not coming online.
Please let us know if you have any other questions.