Perform a complete factory reset of the SCv2040. This has been reported to resolve the issue for some users. Ensure that you follow the factory reset procedure correctly.
Could you please tell me about the official factory reset procedure? Maybe a link to a document? I already did several factory resets but I may have missed something...
What I did is this:
(for each controller independently, one at the time))
> shellaccess developer
> cs purge all
> disk global clobberall
> -shutdown
Interestingly this doesn't reset the IP addresses. Then I start SC Manager and it first tells me to change the password. Then the initial configuration has to be done. But the procedure doesn't start at the beginning, it starts with the last step, which is odd. So I click the "back" button until I'm on the first page.
Then performing all the necessary steps for the init, click "finish" and the cycle begins, telling me that initial configuration is necessary.
just a thought, but that loop can sometimes be a licensing issue, especially if you bought the unit used. I'd try the factory reset one more time, making absolutely sure you've reset both controllers properly before you power the chassis back on. It's easy to miss a step or only get one of them fully cleared. If that still doesn't break the loop, your best bet is to reach out to your local Dell Support. They might be able to check the license status.
Supercap
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April 24th, 2025 09:06
Ok... it turned out to be necessary to repeat the whole factory reset process again. Now it's working as intended.
Problem solved!
Supercap
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May 8th, 2025 13:16
It's actually a SCV2020, not 2040.
And after doing a factory default from the Storage Manager Client, I'm again stuck with the same problem. But this time I can't get it running again.
I'm starting to believe I have the wrong Stor Manager Client version. But which one works??
Any ideas anyone??
DELL-Marco B
Moderator
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4K Posts
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May 8th, 2025 13:59
Perform a complete factory reset of the SCv2040. This has been reported to resolve the issue for some users. Ensure that you follow the factory reset procedure correctly.
Supercap
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•
20 Posts
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May 9th, 2025 06:32
Could you please tell me about the official factory reset procedure? Maybe a link to a document? I already did several factory resets but I may have missed something...
What I did is this:
(for each controller independently, one at the time))
> shellaccess developer
> cs purge all
> disk global clobberall
> -shutdown
Interestingly this doesn't reset the IP addresses. Then I start SC Manager and it first tells me to change the password. Then the initial configuration has to be done. But the procedure doesn't start at the beginning, it starts with the last step, which is odd. So I click the "back" button until I'm on the first page.
Then performing all the necessary steps for the init, click "finish" and the cycle begins, telling me that initial configuration is necessary.
Is there a way to do the initial config by CLI?
(edited)
Supercap
1 Rookie
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20 Posts
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June 16th, 2025 08:28
OK...
I'm still trying to do the initial configuration. The firmware is now R07.04.21 and all the tricks mentioned before won't work.
I start Storage Manager, it tells me to do the initial config, I do it and it jumps back to the beginning.
Then I tried to update to R07.05.10 but that only works after the initial config...
So what else can I do? Is there a CLI command to tell the SCV2020 it's initialized, so that I can continue?
Do I really have to throw it away??
DELL-Erman O
Moderator
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2.9K Posts
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June 16th, 2025 13:17
Hi,
just a thought, but that loop can sometimes be a licensing issue, especially if you bought the unit used. I'd try the factory reset one more time, making absolutely sure you've reset both controllers properly before you power the chassis back on. It's easy to miss a step or only get one of them fully cleared. If that still doesn't break the loop, your best bet is to reach out to your local Dell Support. They might be able to check the license status.
Hope that helps!