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Salah Humaida
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March 2nd, 2021 08:00
SCV3020 not recognized new hard drives
I installed new hard drives and they appears under External Devices.
the hard drive model: HUC101818CS42*.
How can I resolve this?
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Posted March 5th, 2021 09:00
Hello Salah Humaida,
What is the Dell part# that is on the drive? With a compellent system you need to use a compellent drive in order for it to be seen correctly. If you are only trying to match the drive by the manufacture model# then that drive in most cases will not work. When you tried to replace the disk did you follow the steps listed in this link? https://dell.to/3kOLOsz
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Posted March 12th, 2021 09:00
Hello Salah,
I'm not sure if your issue is solved or not, try to source the drives under the Dell part number: 5H3XX. But make sure thay are having a Compellent firmware on them.
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Posted February 21st, 2024 11:30
please let us know How to update or match firmware.
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Posted February 21st, 2024 11:39
DELL EMC SAN Model Number is: SCv3020
Failed Hard Disk Part Number is: ST1800MM0129
Replaced Hard Disk Part Number is: ST1800MM0159
all other parameters are the same but it shows in "EXTERNAL DEVICES" with the same name i.e 01-04.
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Posted February 21st, 2024 18:14
Hello,
the new hard drive it is a Dell or Compellent one? Which part number?
Thanks
DELL- Marco B
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Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted February 22nd, 2024 09:32
I am facing the same problem.
DELL EMC SAN Model Number is: SCv3020
Failed Hard Disk Part Number is: ST1800MM0129 (Dell)
Replaced Hard Disk Part Number is: ST1800MM0159 (Dell)
all other parameters are the same but it shows in "EXTERNAL DEVICES" with the same name i.e 01-04.
(edited)
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Posted February 22nd, 2024 09:38
@DELL-Marco B At first I installed a Seagate hard Drive with the same part number and all other parameters were the same, but it showed the same error i.e in the "external devices" Then I bought a Dell hard drive but it showed the same error. as mentioned above.
(edited)
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Posted February 22nd, 2024 13:35
Ok and you have the code of the hard disk in the label? It should be something like CN-0 and a alfanumeric code.
I need to know if this hard disk is supported with this storage.
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted February 23rd, 2024 04:58
Dear Team first time I istalled Seagate HDD with same parameter as existing one i.e "Part Number ST1800MM0129" all parameter were same but manifacturing was only Seagate. I faced same problem i.e HDD shows in External Devices then I bought Dell HDD with part number ST1800MM0159. picture mentioned below. again it shows in External devices.
DELL-Charles R
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Posted October 2nd, 2024 13:38
Hello,
Since the same hard drive could be used in Compellent, EqualLogic and MD, you must Order it from Sales with Compellent firmware.
If you contacted Sales and told them you need Compellent and that is the drive you received then it should work in Compellent.
I would expect it to have a firmware sticker on it if it is Compellent:
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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