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Anyone else having trouble checking out?
I have been trying to place an order all day - when I get to the choose a payment method (no matter which I choose) it takes me to a 404 error page. I have cleared cache, cookies, etc. to no avail. I have also tried another browser with no luck. Any ideas?
1 person also has this problem
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zbestwun2001
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8831 Posts
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Posted February 16th, 2014 12:00
BLEULADY
It's obvious that something isn't working on the site apparently.
Give it sometime, try again in a little while but keep in mind that today is Sunday so I don't know who is working today, if anyone, on the web.
Z.............................
I thought you may want to know the outcome and solution. I was just now able to place my order. I chatted with sales and got some help but in the end I used a work around to place the order! LOL
While I was chatting with sales customer service the i kept asking why I was getting that error - the representative wanted to use other methods - but I wanted to know why this error was occurring because they said no one else was having a problem! When I asked for the 3rd time why I was getting this error they said because of the monitor price error.
In my cart I had a monitor, a speaker set, and a surge protector. When I asked what they meant about the error they said I had a speaker set in the same cart as the monitor? I said yes it was a choice when personalizing the monitor! LOL So instead of using the quote email they sent I went in and cleared the cart - then added the monitor and tried to add the surge protector but it would not check out (same error) so I removed that and bought the monitor solo. All was fine and I checked out. Then i added the speakers and the surge protector to my cart and purchased those together without a problem!
So apparently i cannot buy other accessories with a monitor! Weird but I am thinking this might help someone else
Just to tell you the customer service tried to tell me something was wrong with the settings on my browser and I said on 3 diff computers and several diff browser? Don't think so ...
Oh and last but not least they kept telling me to go to www.dell.com/quote to get the quote they sent - when i tried over and over to go that page it reverted to dell.com it is also listed that way in the quote email - I told them what was happening and they said something was wrong with my system! I Googled it and the page to retrieve a quote is ecomm.dell.com/.../qto_retrieve.aspx
mattTurley
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Posted August 27th, 2014 21:00
I'm having the same problem 6 months later. Really frustrating experience and had I not just opened a 5k credit line, I'd go elsewhere. Monitor with anything else in cart causes 404 when attempting to either apply or pay with Dell credit. Really infuriating.
zbestwun2001
4 Apprentice
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8831 Posts
17525
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Posted September 12th, 2014 12:00
LPrater
What is going on when you are trying to complete the order, what keeps you from completing it?
Z

BLEULADY
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5 Posts
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Posted September 19th, 2014 04:00
Sorry I never posted what the problem was - after many tries to check out I discovered that for some reason the check out cart did not like it when certain things were together. In my case it was a monitor. So I saved all the items to the save cart area - checked out with the monitor alone in the cart with no problem. Then I added the other items in the cart and checked out with another order and it worked. I do not know what the issue is with the check out system but this workaround did the trick for me and I hope it works for others