Can't return order online?

Question

ordered this laptop and tested everything, and it clearly has a Wi-Fi connection issue. I’m a tech person, so I can troubleshoot most problems, but this is definitely a Wi-Fi hardware issue. When I tried to request a return, I received the message: “Online return is not eligible at this time.”

Please proceed with the return for me. Thank you.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

Customer Care

Can't return order online?

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