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July 15th, 2020 02:00

Case Number status

I had word with Dell Customer care executive and he provided me case number -   

I want to know the status of this case number. I know that I can have status based on dispatch number. But I do not have.

Request you to provide the status of this case number

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July 15th, 2020 02:00


Are you looking for assistance with an order, billing, or account-related question? Dell provides multiple official support channels to help you get the support you need. One available option is the Dell Community Customer Care board, where you can create a new discussion to request assistance from a Dell Customer Care agent.

 

Using the Dell Community for Customer Care Requests

To request customer care assistance through the Community, follow these steps:

  1. Create a New Discussion : Visit the Dell Community Customer Care board at https://www.dell.com/community/en/categories/customer-care and click on the "Start a discussion" button.

  2. Fill Out the Discussion Form : Fill out the discussion form with a brief description of your issue, such as "I need help with my order" or "I have a question about my account". Please do not include any sensitive information, such as order numbers or account details.

  3. Submit Your Discussion : Once you have filled out the form, submit your discussion. This will ensure that your request is visible and can be reviewed by the support team.

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