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Dell Cares- about what?
Either Dell's products are incredible, their marketing team are geniuses, their sales are godlike creatures or a combination because when there is an issue their service is DMV like.
I am struggling with Support Assist, Optimizer and Command Update not running on my 17 day old 7440.
Tech Service says likely problems are corrupt or improperly installed OS and Dell is not responsible to correct the problems even though Dell installed the OS and billed me for both the OS and the installation.
When asked how to file a complaint they said they were my only contact at Dell. After trying to find a back door in multiple areas the company line is "we are so sorry.....", I will help fix the issue,......", we do not have a contact to send complaints to.....".
This brings me to the question what does Dell care about? Although there are many potential answers customer satisfaction is not among them.
Toddsino
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April 25th, 2024 10:14
This was 2 days ago and problem remains and not contact as promided. We sincerely appreciate the valuable information provided. Rest assured, we have already taken the necessary steps to escalate this matter to our esteemed internal team. Please be advised that it will be thoroughly reviewed within the next 24-48 hours, and we will promptly update you with any developments. At this juncture, we would like to express our utmost gratitude for your invaluable time and unwavering cooperation.
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