troyok

updated

10 years ago

T

troyok

1 Message

0

61290

June 27th, 2015 06:00

Dell tracking number doesn't work anywhere!

FG3USPS000037## doesn't work on any carrier. Why bother giving me this number and the USPS tracking link if it isn't even a USPS or any other carrier I can google?!

FYI the last two ## are blanked out by me.

This is only the tip of the iceberg with regards to my problems during my ordering experience. After reading some posts online it's doubtful I may even get it in a timely manner.

  • Robert P (retired)

    6 Operator

    9396 Posts

    3320

    0

    Posted July 1st, 2015 08:00

    Hi Troyok,

    Thanks for posting.

    If you are located in the USA, I'd be happy to look this up for you.  Please contact me privately by clicking my name in blue, then on the next page, click the icon that says "send a private message".  Please send me your order number and customer number along with name and address.  Thanks.

    Regards,

    Robert

    Note:  APO Shipments take 30-90 days to deliver.  The USPS drops it to the Military mail system for final delivery to the customer.


    Robert P (retired)

  • 111111115

    1 Message

    3320

    1

    Posted September 3rd, 2015 04:00

    Robert,

    I'm glad you're willing to individually help customers with non-working tracking numbers, however this really isn't a solution.  I don't see a reason why Dell wouldn't be able to provide a valid tracking number... is this a Dell shortfall or a USPS shortfall?

  • gabswiss

    1 Message

    3320

    1

    Posted March 7th, 2016 07:00

    Hey did you get a answer to this question? Ordered a laptop to ship to an APO and they gave me this same type of tracking number.

    When called CC they told me the real tracking number is confidential at to "check with my local Post Office"

    Of course my local Post Office never heard/seen this number before and are sending me back to Dell