I received a notification from Dell 2 days ago saying my order has shipped.  I was provided a FedEx tracking number and it indicates it is shipping via FedEx Priority Overnight.  So far FedEx is not in possession of my package.  I checked on their website and I noticed the package is being handled by a shipping company called CEVA (my guess CEVA will transfer it to FedEx and why FedEx is not in possession of my package).  That certainly explains why the package is in a dead zone somewhere and why FedEx has not received it yet.

Why does Dell use CEVA?  They are the most unreliable company on the planet.  I read other posts by other users who have experienced this same problem.

Has anyone else had this experience?  I paid a good price for my Alienware R16 and I think Dell needs to re-evaluate their use of CEVA.