I originally ordered a computer mic from Dell under the guise of it arriving on the 7th of Aug. Shortly after ordering I received an email confirming my order which then said it would not arrive until OCTOBER 10th. I entered for cancellation that moment via your website and was denied. The following day I called in to cancel my order after sitting on hold for 2 hours and 32 minutes I finally reached an agent he told me he saw conflicting information that said it would be sent out on the 27th of July and he also saw the 10th of OCTOBER date he told me he sent this to a manager who would cancel my order if it did not get shipped out. Now on the 27th it did not ship I contacted support for the third time via online chat after putting my order # in the chat 5 different times they managed to tell me they canceled it and I would be receiving a notification via email within the next 24 hours. Shortly after the closing of online chat support I received an email notifying an order had been cancelled for an order # that was not mine after sitting on hold for another 2 hours via phone I was notified they were no longer taking phone calls for today's business day they had closed. Now I have reached out 5 different times to cancel one order that hasn't even shipped or is even in stock I am beyond fed up with this poor customer support and just want my order to be canceled and my money returned.