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HOW DO I RAISE A COMPLAINT
I ordered a laptop and it was meant to arrive on 23 November. It still has not arrived and each time I call customer service they cannot tell me the status of the order. All they can say is that it has not been delivered to the UK courier. They cannot give me any delivery date estimate or information. How can I either escalate and get a response or cancel the order and get an immediate refund. I am a small business and now need the laptop urgently.
ejn63
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December 4th, 2023 13:43
The system is likely on its way from the manufacturer in China to a Dell logistics center in your home country. Until it arrives, Dell will not be able to update the information on delivery.
DipanBhakta
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August 26th, 2024 07:52
We have Two Dell Servers which are out of warranty, we wanted to extend the warranty but Dell Sales team is not providing us the documents we need for the process of the Payment for our Company.
We are Following up with the team continuously for 2-3 months, still we are unable to process it.
Now we have to process it from a different vendor now.
ejn63
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August 26th, 2024 12:40
Expired warranties generally cannot be reinstated or extended, and definitely not on system that are past the 3rd year of service.