I have just received my missing refund. It's taken almost two months since Dell confirmed receipt of the laptop I sent back on December 18, 2018. Definitely not the 10 business days I was quoted.
Thank you for your message. I apologize for the inconvenience surrounding your refund. I would like to investigate this & assist you further.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the order number, registered name & email address.
It appears that either Dell is completely incompetent or they're purposely holding back refunds. I don't believe they're incompetent.
On January 15th I received an email from Dell Customer Care assuring me they were working on my refund problem and I'd have an update within 2-3 business days. On January 19th, after having heard nothing again, I sent the rep an email asking for a status. On January 30th he responded stating that Dell Finance were experiencing a technical problem and their IT group were working on it.
In the meantime, on January 24th I received a response to my lack of refund from this site's moderator who requested I send him a private message with my issue specifics. I responded immediately but have heard nothing in return. I sent him a second private email and again have heard nothing.
Dell provides IT Professional Service solutions for companies around the world. I simply don't believe the nonsense that their Finance department has a problem that's gone unresolved for nearly two months.
On Monday, February 11th I received an email from Dell Customer Service stating that I will receive my missing refund in 8 business days. If I actually receive the refund it will be over two months since Dell confirmed that they had received the laptop I returned in an unopened carton.
I've purchased Dell products both for personal and business use over many years. I have never experienced this kind of treatment. This isn't the Dell that I'm used to dealing with.
@Gerry1119 I can confirm that I haven’t received any private messages from you. Without the order details, I will not be able to get information on the order.
Please share the details requested on a private message. I will be glad to assist you with this.
Gerry1119
7 Posts
2
February 15th, 2019 06:00
I have just received my missing refund. It's taken almost two months since Dell confirmed receipt of the laptop I sent back on December 18, 2018. Definitely not the 10 business days I was quoted.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
January 24th, 2019 09:00
Thank you for your message. I apologize for the inconvenience surrounding your refund. I would like to investigate this & assist you further.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the order number, registered name & email address.
Gerry1119
7 Posts
2
February 8th, 2019 08:00
It appears that either Dell is completely incompetent or they're purposely holding back refunds. I don't believe they're incompetent.
On January 15th I received an email from Dell Customer Care assuring me they were working on my refund problem and I'd have an update within 2-3 business days. On January 19th, after having heard nothing again, I sent the rep an email asking for a status. On January 30th he responded stating that Dell Finance were experiencing a technical problem and their IT group were working on it.
In the meantime, on January 24th I received a response to my lack of refund from this site's moderator who requested I send him a private message with my issue specifics. I responded immediately but have heard nothing in return. I sent him a second private email and again have heard nothing.
Dell provides IT Professional Service solutions for companies around the world. I simply don't believe the nonsense that their Finance department has a problem that's gone unresolved for nearly two months.
Gerry1119
7 Posts
0
February 12th, 2019 04:00
On Monday, February 11th I received an email from Dell Customer Service stating that I will receive my missing refund in 8 business days. If I actually receive the refund it will be over two months since Dell confirmed that they had received the laptop I returned in an unopened carton.
I've purchased Dell products both for personal and business use over many years. I have never experienced this kind of treatment. This isn't the Dell that I'm used to dealing with.
Gerry1119
7 Posts
0
February 12th, 2019 07:00
Dealing with Dell has been one of the most disappointing and frustrating experiences I've had for a very long time.
I previously sent you two private messages and just sent a third to you a few minutes ago after copying and pasting the previous two messages into it.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
February 12th, 2019 07:00
@Gerry1119 I can confirm that I haven’t received any private messages from you. Without the order details, I will not be able to get information on the order.
Please share the details requested on a private message. I will be glad to assist you with this.