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May 27th, 2024 06:21

Purchased keyboard and mouse having issue

Hi Team, 

I purchased dell keyboard and mouse combo and it’s not working well having scrolling issue in mouse and have issue with some keys in keyboard please sort it out asap 

5 Practitioner


5.2K Posts

May 27th, 2024 06:31

How to get support for your Dell Keyboard and Mouse that is still under  the 1 year warranty

For Mouse/Keyboard bought with a Dell computer:

- Click Get Help Now on the bottom right corner of this page.

- Briefly explain the issue with your mouse or keyboard.

Provide your email when requested.

- Next provide the Service Tag of the computer with which you bought the keyboard and/or mouse.


For Mouse/Keyboard bought separately:

- Click Get Help Now on the bottom right corner of this page.

Enter your email when requested.

- Next provide the Order Number (found on the invoice for keyboard or mouse).

Attach a copy of the invoice (image or PDF) in order to validate the purchase information.

- Briefly explain the issue with your mouse or keyboard, you should get an agent assigned to assist you.


If the Get Help Now button is not displayed on your screen, click on this link to see Get Help Now button.

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