Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions. If Dell determines that your issue is the result of a defect in materials or workmanship but the issue is not able to be resolved remotely, Dell, at its sole discretion, may dispatch a replacement part to you, arrange for you to send your product or defective part back to Dell's repair depot or replace the part or product with a comparable part or product that may be new or refurbished. If the Dell Limited Hardware Warranty for your product includes onsite/in-home warranty service, then Dell may also elect to dispatch a service technician to your location to perform the repair or replacement (see Important Information about Onsite/In-Home Warranty Service After Remote Diagnosis below).
If your limited hardware warranty has expired or if we determine that the problem is not covered under this limited hardware warranty, we may be able to offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and products. Refurbished parts and products are parts or products that have been returned to Dell, some of which were never used by a customer. All parts and products are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited hardware warranty for the product you purchased. Dell owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services under this limited hardware warranty.
Writing but not using new if the new parts or never used parts then after changing the display the problem is more.Thanks for informing me that dell is using refurbished product for warranty . so i will put in my social media blog and my friend circle blog so they are not again cheated by dell.so i will make a social media awareness campaign that dell is providing refurbished product by taking the new product price. If i informed before this type of cheating trick then i never by DELL.I will go for Hp,Acer or any other brand or buy any old Laptop.Thanks
ejn63
10 Elder
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30.7K Posts
0
June 30th, 2022 08:00
Direct quotation from that document.
What will Dell do?
Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issue. Remote diagnosis may involve customer access to the inside of the product and multiple or extended sessions. If Dell determines that your issue is the result of a defect in materials or workmanship but the issue is not able to be resolved remotely, Dell, at its sole discretion, may dispatch a replacement part to you, arrange for you to send your product or defective part back to Dell's repair depot or replace the part or product with a comparable part or product that may be new or refurbished. If the Dell Limited Hardware Warranty for your product includes onsite/in-home warranty service, then Dell may also elect to dispatch a service technician to your location to perform the repair or replacement (see Important Information about Onsite/In-Home Warranty Service After Remote Diagnosis below).
If your limited hardware warranty has expired or if we determine that the problem is not covered under this limited hardware warranty, we may be able to offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and products. Refurbished parts and products are parts or products that have been returned to Dell, some of which were never used by a customer. All parts and products are inspected and tested for quality. Replacement parts and products are covered for the remaining period of the limited hardware warranty for the product you purchased. Dell owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services under this limited hardware warranty.
ejn63
10 Elder
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30.7K Posts
0
June 30th, 2022 08:00
Read the warranty terms you agreed to with your purchase before proceeding.
https://www.dell.com/learn/us/en/uscorp1/terms-conditions/art-limited-hardware-warranties
nayasaroj
3 Posts
0
June 30th, 2022 08:00
Where written that dell will provide refurbished parts in warrenty please show me .
nayasaroj
3 Posts
0
June 30th, 2022 16:00
Writing but not using new if the new parts or never used parts then after changing the display the problem is more.Thanks for informing me that dell is using refurbished product for warranty . so i will put in my social media blog and my friend circle blog so they are not again cheated by dell.so i will make a social media awareness campaign that dell is providing refurbished product by taking the new product price. If i informed before this type of cheating trick then i never by DELL.I will go for Hp,Acer or any other brand or buy any old Laptop.Thanks
ejn63
10 Elder
•
30.7K Posts
0
July 1st, 2022 03:00
If you think their warranty policy is different, research before publicizing or buying - every system manufacturer uses refurbished repair parts.
So too, do most vehicle, appliance and electronics manufacturers. It's industry standard.