Unsolved
1 Rookie
•
2 Posts
0
13
warranty and ownership transfer denied
I tried to perform a warranty and ownership transfer and I received the following e-mail message:
What may be the cause for this issue?
How can i solve this and perform the transfer successfully?
Obs: I deleted the service tag from the post.
Dear customer,
This E-mail is to update you on the status of your Warranty and Ownership Transfer.
Service Tag |
Status |
Comments |
Denied |
Trade Compliance has not responded to the screening request in time(under 30 days) to complete transfer processing. |
What may be the cause for this issue?
How can i solve this and perform the transfer successfully?
Obs: I deleted the service tag from the post.
DELL-Cares
Moderator
Moderator
•
25.3K Posts
0
May 23rd, 2024 20:00
Hi,
Thank you for writing to Dell.
We are here to help you.
Kindly, reply to our private message with the details requested so that we can help you.
Regards,
Pamyaphi
Telmo_BIns
1 Rookie
1 Rookie
•
2 Posts
0
June 6th, 2024 13:31
@DELL-Cares Hello, I managed to get the information requested by Dell team but the chat is already closed.
Can you send me a message again so we can finish solving the issue?